Program Courses

• Business Computer Applications [BCA4]

  • This course presents an introductory look at the Microsoft Office 2016 productivity applications Word, PowerPoint and Excel, and the Windows environment in which they run. It covers the fundamentals of organizing files and folders, of drafting business documents, of creating presentations, and of reporting data in spreadsheets. This course relies entirely on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis and obtaining feedback immediately.

• Business Communication [EVMO100]

  • This module is a study of written and oral communication in the workplace and teaches students the skills required for effective business communication. The different types and aspects of communication are discussed, including writing, speaking, listening and non-verbal. Students learn the process and procedures for planning, creating and delivering various types of written messages and oral presentations.

• Salesmanship [AB-SLM4]

  • Sales play an integral part in the travel and tourism industry. It is important that every travel professional understand the importance of relationship selling. This course will help develop sales skills by using interactive hands on training.

• Professional Communication and Presentations [AB-PCAP]

  • This course is designed to equip students with the skills necessary for dealing effectively and professionally with both customers and colleagues. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice their customer service and sales relationship skills necessary for success in today's business environment.

• Social Media Travel Marketing [AB-SMTM]

  • The Travel and tourism market is one of the most followed industries on social media. This course is designed to explore the many facets of social media such as Facebook, Instagram™, Twittter™, Pinterest™, Linkedin™, Google+™ and much more. This will be targeting key aspects to improve advertising and sales.

• Customer Relations and Interpersonal Skills [B1075R]

  • In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.

• Travel Products [AB-TOU4]

  • The student will examine the many travel products available to the traveller such as rail, car rentals, accommodations tour package design, and cruise. Students will learn how they are marketed and sold to meet the needs of today's traveller.

• World Destinations [AB-WOD4]

  • This course is designed to familiarize student with different countries and the most popular destinations that clients request. Students will cover North America, Europe, South America, Pacific and Asia.

• Domestic Ticketing [AB-DOM4]

  • This course is designed to address the basics of domestic ticketing fundamentals. City and airport codes are studied.

• International Ticketing [AB-ITK4]

  • This course is designed to address the basics of international ticketing and rentals. City and airport codes are studied.

• Travel Agency Operations [AB-TAP4]

  • In this course students will explore different facets of tourism for example, adventure and niche tourism. Other examples of study in this course will be travel law and travel insurance and the daily operations within a travel business.

• Travel and Tourism Capstone Project [TAT-CPS]

  • This is the capstone project component of the Travel and Tourism program, which is the opportunity for students to apply their knowledge and skills from the classroom portion of the program to practical situations typically encountered in a travel and tourism environment. The variety of tasks to perform as part of the capstone project will be aligned to a typical working environment and real life situations

• Airline Reservation Systems [ARS4]

  • VIASINC is a simulated software program combining lessons and an Emulator to transform the student’s computer into a close approximation of a live computer reservation system. VIASINC is used to access information and to create industry-standard passenger name records.

• Career & Employment Strategies [CES4]

  • This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.

• Practicum [AB-TAT199]

  • Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.