In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.

The student will examine the many travel products available to the traveller such as rail, car rentals, accommodations tour package design, and cruise. Students will learn how they are marketed and sold to meet the needs of today’s traveller.

This course is designed to familiarize student with different countries and the most popular destinations that clients request. Students will cover North America, Europe, South America, Pacific and Asia.

This course is designed to address the basics of domestic ticketing fundamentals. City and airport codes are studied.

This course is designed to address the basics of international ticketing and rentals. City and airport codes are studied.

In this course students will explore different facets of tourism for example, adventure and niche tourism. Other examples of study in this course will be travel law and travel insurance and the daily operations within a travel business.

VIASINC is a simulated software program combining lessons and an Emulator to transform the student’s computer into a close approximation of a live computer reservation system. VIASINC is used to access information and to create industry-standard passenger name records.

This course builds on the skills learned in the Student Success Strategies course or its equivalent. It provides information on how to use communication skills to make 
successful presentations to prospective employers, uncover the hidden job market, and identify employment opportunities. Students engage in self-assessment to identify transferable skills and learn how to effectively communicate these to employers. The course also introduces the use of artificial intelligence (AI) as a career support tool. Students apply AI to assist with resume and cover letter development, job searching, and interview preparation, while maintaining their own authentic voice and critically evaluating AI-generated content. Students may be videotaped during a mock interview and will participate in the analysis of their performance in the interview.

Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek.  Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.

This is the capstone project component of the Travel and Tourism program, which is the opportunity for students to apply their knowledge and skills from the classroom portion of the program to practical situations typically encountered in a travel and tourism environment. The variety of tasks to perform as part of the capstone project will be aligned to a typical working environment and real life situations