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Resolving Urgent Tech Situations in the Office

September 25, 2012 | Alberta

In today's office, computer support technicians never know what their day is going to look like. Whether there is an internet outage or they have to reconnect network printers to every single computer in the office, they are constantly busy tending to in-house technology problems, as well as issues that company clients face every day. While information technology (IT) professionals cannot necessarily predict these problems, they can prepare to be able to solve them when they do come up in the workplace.

Tech companies that rely almost entirely on the internet to run their business may go straight into panic mode once their employees realize that the internet has faced an outage issue. While at first it can feel like a relaxing break, the inability to complete daily tasks starts to send feelings of anxiety through every worker. It is up to the networking administrator to help curb these feelings - fast.

Keep workers calm
First, techies can delegate one administrator to visit each office in the building and let them know that the problem is being addressed and they are searching for a solution as efficiently as possible. Letting them know that someone is on the job immediately may appease coworkers and allow them to enjoy their time away from their desk instead of worrying about the assignments they need to tackle.

Get to the problem
After addressing the office, network administrators can work as a team to come up with a solution. Sometimes, the problem is as simple as a frayed cord or an unplugged outlet. Other times, more research may be needed and additional support might be necessary to coming up with an answer. In these situations, the directors of the tech departments may need to call their internet service provider to see if the problem resides outside the office.

Keep smiling
While it can be a stressful situation, company employees would rather see a calm and collected IT worker than someone who is equally frustrated about the scenario at hand. The attitude of the entire office could potentially remain positive as long as the tech department shows that the problem is nothing over which to trigger an unhealthy amount of stress.

Students who think they can handle these types of situations with finesse and technological skill can consider enrolling in IT courses at CDI College. For more information, fill out the form on the right.

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