"During my practicum, I was able to put the skills I learned at CDI to use and gain valuable experience in the field that led to a position with my employer. I am currently working as a Support Analyst with the federal government. I have a very rewarding career doing what I love. I would absolutely recommend the program to anyone that wants a career in the IT field." - Bryan B., CDI College Graduate

The Computer Support Technician program in Alberta is designed for students wishing to pursue a career in the information technology industry. The program provides students with the knowledge and skills necessary to service computer systems and to support the users of these systems.

The Computer Support Technician program covers a number of topics including hardware installation and configuration, basic networking, Windows operating systems, MS Office support, and help desk techniques.

Students will study the theory of computer systems hardware and software components and then develop practical skills through hands-on training. In addition, students will learn how help desk and troubleshooting operations are run within an organization.
This program is 28 weeks in length.

Job Opportunities
  • Computer Technicians
  • Technical Support Specialists
  • Help Desk Analyst
  • First-level Help Desk Troubleshooter

Program Courses

The program outline below is for Alberta .Click here to see the outlines for Manitoba, British Columbia and Ontario.

Code Course Name Hours
  • SSSE Student Success Strategies 25

    • This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.
  • MO7E Microsoft Outlook 50

    • Students work with basic and more advanced features of Microsoft Outlook 2007 to manage messages for efficient communication, maintain personal and business contacts, and organize appointments and tasks.
  • MW7E Microsoft Word 75

    • This course will present the MS Word application interface, tools and features. You will learn about the fundamentals of word processing, document, and paragraph and character formatting, working with templates, lists and tables. This course relies heavily on hands-on practical activities that allow you to learn the concepts by practicing them on a regular basis.
  • ME7E Microsoft Excel 50

    • This course explores the use of electronic spreadsheets using Microsoft Excel 2007. This course will present the MS Excel application interface, tools and features. You will learn about the fundamentals of spreadsheets, working with data, formatting cells, working with ranges of data and cells as well as applying functions and formulas to manipulate the data in the rows and columns of a spreadsheet. In addition, you will learn how to present tabular data in a variety of different chart formats. This course relies heavily on hands-on practical activities which allow you to learn the concepts by practicing them on a regular basis. Firm understanding of the application is necessary to properly support it.
  • PC1E Managing and Maintaining PCs: A+ Part 1 50

    • This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course align to the CompTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.
  • PC2E Managing and Maintaining PCs: A+ Part 2 50

    • This course is the second of two consecutive courses that align to the CompTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install, configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.
  • PI1E Phase 1 Integration Project 25

    • This course integrates material covered in previous courses. Students will look at the complete setup and configuration of a PC and network hardware and software. They will also learn how to troubleshoot the PC and network environment.
  • WN7E Configuring a Windows Client Operating System 75

    • This course explores the features and capabilities of a Windows operating system. Students will install and Configure a Windows based operating system. Students will explore System requirements, User and System Management and Administration, Networking and Remote access services. The course will also explore how the operating system will inter-operate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.
  • HDUE Help Desk and User Support 75

    • This course is designed to provide realistic exposure and experience for the student in troubleshooting MSOffice applications and using industry standard help desk software to manage support requests.
  • PSKE Professional Skills 25

    • This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
  • CESE Career and Employment Strategies 25

    • This course looks at the planning, preparation, execution, and follow-up stages of an interview.
  • PRAC Practicum 100

    • This program includes a practicum component which consists of 100 hours of work at a job site. The practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.