"During my practicum, I was able to put the skills I learned at CDI to use and gain valuable experience in the field that led to a position with my employer. I am currently working as a Support Analyst with the federal government. I have a very rewarding career doing what I love. I would absolutely recommend the program to anyone that wants a career in the IT field." - Bryan B., CDI College Graduate

Program Info
The Computer Support Technician program in Alberta is designed for students wishing to pursue a career in the information technology industry. The program provides students with the knowledge and skills necessary to service computer systems and to support the users of these systems.

The Computer Support Technician program covers a number of topics including hardware installation and configuration, basic networking, Windows operating systems, MS Office support, and help desk techniques.

Students will study the theory of computer systems hardware and software components and then develop practical skills through hands-on training. In addition, students will learn how help desk and troubleshooting operations are run within an organization.
This program is 32 weeks in length.
Job Opportunities
  • Network Support Technician
  • Help Desk
  • Computer Support Technician 
"During my practicum, I was able to put the skills I learned at CDI to use and gain valuable experience in the field that led to a position with my employer. I am currently working as a Support Analyst with the federal government. I have a very rewarding career doing what I love. I would absolutely recommend the program to anyone that wants a career in the IT field." - Bryan B., CDI College Graduate
Program Courses

The program outline below is for Alberta .Click here to see the outlines for British Columbia, Manitoba and Ontario.

Code Course Name Hours
  • SSS4 Student Success Strategies 20

    • Emphasis is placed on thinking about achieving success from day one, and developing the non-technical skills to enhance personal, academic, and career success.
  • MOT4 Microsoft Outlook 40

    • This course presents the MS Outlook application interface, tools, and features. You will learn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
  • MSW4 Microsoft Word 60

    • This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
  • MSE4 Microsoft Excel 40

    • Relying heavily on a hands-on practical training approach, students learn by doing skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with datasets and tables.
  • PSK4 Professional Skills 20

    • This course is designed to equip students with the skills necessary for dealing effectively with both customers and colleagues in the business world. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice customer service and interpersonal skills necessary for success in today’s business environment.
  • APA4 Managing and Maintaining PCs: A+I 60

    • This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course align to the CompTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.
  • APB4 Managing and Maintaining PCs: A+II 60

    • This course is the second of two consecutive courses that align to the CompTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install, configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.
  • NWP4 Network + 60

    • The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to setup and configure networks. Students will also learn about network security, wireless networks as well as Voice over IP network capabilities.
  • VIS4 Visio 20

    • IT professionals are constantly working with a variety of diagrams from basic flowcharts to floor plans and Network diagrams. This Introduction to Microsoft Visio course is designed for students who are new to Visio and who will be using Microsoft Visio to create basic workflows and perform end-to-end flowcharting and diagrams. Students will learn about the tools and features of Visio and apply the skills to create a variety of diagrams on a scale from the basic organizational charts and flowcharts to the more complex workflow diagrams and network diagrams. 
  • WN74 Configuring a Windows Client Operating System 60

    • This course explores the features and capabilities of a Windows operating system. Students will install and Configure a Windows based operating system. Students will explore System requirements, User and System Management and Administration, Networking and Remote access services. The course will also explore how the operating system will inter-operate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.
  • HDU4 Help Desk and User Support 80

    • This course is designed to provide realistic exposure and experience for the student in troubleshooting MSOffice applications and using industry standard help desk software to manage support requests.
  • CES4 Career and Employment Strategies 20

    • In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies, role-playing, take-home assignments and discussion. Students will learn relevant theories of human behaviour and how they may be applied to resolve conflicts and improve customer relations.
  • PRAC100 Practicum 100

    • Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.