This assigned requirement provides the student firstly with an introduction to the fundamentals of keyboarding to help them reinforce their English language skills and develop their ability to key and compose information. Students will be introduced and guided through this assignment to help them develop both speed and accuracy while applying the proper keyboarding techniques and position, with a goal to reach a passing requirement of an accurate typing speed exceeding 50 wpm. Students will also develop their proofreading and word processing techniques. Computer labs are available to students during the college’s operating hours; the keyboarding software is web-based, so students can also practice off-campus as well. Regular monitoring by a facilitator will ensure students receive ample support and stay ‘on track’ to reach the required outcome.

In this course, students will develop essential English skills through review and application of basic grammar and punctuation principles necessary for successful workplace communication. Students will also learn to proofread business communication as a three-step process that includes reviewing copy once for format; once for content and mechanical errors; and once for references and numerical text. Throughout the process, students will learn and apply standard proofreading symbols.

Learning basic communication skills especially relating to the medical field will assist the student in dealing with all patients. Understanding cultural differences and encouraging diversity can add a new dimension and safer patient healthcare delivery to the medical office.

Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.

In the second level of the course, students will learn the medical language including: Urologist – the urinary system, Endocrinologist – the endocrine system, Neurologist – the nervous system, Otolaryngologist – the special senses – ear and eye, Gynecology and Obstetrics – the female reproductive systems, Genitourinary – the male reproductive system.

Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data, in different accents. The emphasis of the module is on speed and accuracy.

Students will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management and organizational skills and the use of general office equipment. Students will also learn the techniques of both manual and computer based appointment scheduling by learning to assess and prioritize calls (telephone triage) to most effectively schedule the physician’s limited time.

All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to, and practice the procedures, requirements, and codes promulgated by the provincial government for the invoicing and recovery of the doctors’ fees from the provincial medical insurance plan.

This course provides students First Aid and CPR.

This course continues to introduce students to Medical transcription and document preparation in health care. Students will learn various types of reports utilized in medical facilities and report templates will be introduced.

This course builds on the skills learned in the Student Success Strategies course or its equivalent. It provides information on how to use communication skills to make 
successful presentations to prospective employers, uncover the hidden job market, and identify employment opportunities. Students engage in self-assessment to identify transferable skills and learn how to effectively communicate these to employers. The course also introduces the use of artificial intelligence (AI) as a career support tool. Students apply AI to assist with resume and cover letter development, job searching, and interview preparation, while maintaining their own authentic voice and critically evaluating AI-generated content. Students may be videotaped during a mock interview and will participate in the analysis of their performance in the interview.

Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek.  Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.

This is the capstone project component of the 
Medical Office Administration program, which is 
the opportunity for students to apply their 
knowledge and skills from the classroom portion of 
the program to practical situations typically 
encountered in a Medical Office environment. The 
variety of tasks to perform as part of the capstone 
project will be aligned to a typical working 
environment and real-life situations.