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The Dental Office Administration program can prepare you for an exciting and challenging career as a dental receptionist.
Under the guidance of industry-experienced instructors, you'll learn dental terminology, billing procedures, appointment management, insurance company protocols, and telephone and communication skills.
In this program, you will also receive hands-on training in dental software applications and deal with patients’ charts in a clinical setting.
Before graduating, you'll also complete a 100-hour practicum placement so you can gain real-world work experience.
My career choice has changed my life by giving me a purpose; a career instead of just a job. I would recommend this program to anybody who is looking to start a career in the field.
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success.
This course presents the MS Outlook application interface, tools, and features. You will l earn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
This course introduces the students to spreadsheets with Microsoft Excel 2016. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with DataSets and tables.
This course is designed to equip students with the skills necessary for dealing effectively with both customers and colleagues in the business world. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice customer service and interpersonal skills necessary for success in today’s business environment.
This course provides students with the knowledge and skills that are required to recognize and prevent medical and dental emergencies within a pharmacy/medical/dental office. It will prepare students to assist the physician /dentist/ pharmacist in administering immediate care for the client in the medical office environment. Students also participate in CPR-first aid training. Lectures, reading assignments, and laboratory projects will provide a basic understanding of medical emergencies and the role of the office assistant in assisting with the administration of care used in the office. This information permits the student to interpret and relay information and to communicate to the health care team and emergency workers. Canadian law requires that any person exposed to hazardous materials in the workplace must be trained in the Workplace Hazardous Materials Information System (WHMIS). This course has been developed to meet and exceed the Canadian Occupational Health and Safety Regulations. WHMIS 2015 training includes the new Globally Harmonized System of Classification and Labelling for chemicals (GHS), as well as WHMIS legislation introduced in 1988. Subjects include: Typical medical emergencies Roles of individuals in emergencies CPR training and certification First Aid Level 1 certification WHMIS training
Using a computer is essential in today’s office environment. This module offers the students an opportunity to familiarize themselves with a standard keyboard. For the advanced keyboarder, the module focus is to increase typing speed and accuracy.
Learning basic communication skills especially relating to the medical field will assist the student in dealing with all patients. Understanding cultural differences and encouraging diversity can add a new dimension and safer patient healthcare delivery to the medical office.
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
In the second level of the course, students will learn the medical language including: Urologist – the urinary system, Endocrinologist – the endocrine system, Neurologist – the nervous system, Otolaryngologist – the special senses – ear and eye, Gynecology and Obstetrics – the female reproductive systems, Genitourinary – the male reproductive system.
This course introduces the students to dentistry and the dental team. In this course, students will learn prefixes and suffixes used in the formation of medical and dental words while building a medical-dental vocabulary. Students will learn detailed anatomy of the head and examine the normal development of the oral cavity and teeth. Topics include: Tooth morphology General anatomy of the tooth and periodontium Eruption schedules – primary and permanent Types of occlusion Anatomy of the head Numbering systems Preventive dentistry Oral health
Following dental reception and office procedures training, this course expands into an overview of dental insurance. The course provides students with the knowledge and skills related to the use of provincial dental fee guides and claims terminology. Topics will include dental benefits and identifying parties affected by dental benefits. This course will also teach students how to perform all tasks associated with preparing dental claim forms. This will include paper claim forms and predeterminations. The course introduces the student to common dental benefits, benefit limitations, exclusions, coordination of benefits and determining order of liability. Other topics will include assignment of benefits, copayments, calculating copayments and explanation of benefits.
Students begin this course with an introduction to ethics and protecting the privacy of dental clients. This course provides students with the knowledge and skills to maintain patient records. Topics will include patient registration, health history forms, records retention and records transfer. Students will learn symbols and abbreviations used in clinical charts and practice entering existing conditions and recording treatment procedures on a clinical chart.
This course will teach students how to perform all tasks associated with basic office bookkeeping. Students will learn financial systems used in a dental office including accounts receivable and accounts payable. The course also covers establishing financial arrangements, payrolls basics, petty cash, debit and credit transactions, daily banking and bank reconciliation. Other topics include marketing the dental practice.
Students are introduced to dental software packages commonly used in offices and facilities. The software functions include patient registration, appointment booking, billing, reconciliations, and records management. The course also describes the various reports used in dental office bookkeeping in a computerized system.
This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.
Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
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