Dental Assistant Instructor

• Delivering instruction that meets module and program objectives as set out in the curriculum.
• Evaluating student performance fairly and consistently
• Contributing to the development of curriculum and instructional materials
• Supporting the administrative functions of the campus to enhance the student experience.
• Acting in a manner that upholds the College standards.
• Participating in College and Program Activities
• Monitoring and reviewing students during practicum and/or clinical placements as program require.

• A degree, diploma, certificate from a university of college recognized by CDI College in Dental and/or Dental Assisting.
• A minimum 3 years related work experience, with a minimum of 2 years of practical experience
• A minimum of 1 year of instructional experience or hold a certificate in adult education
• Certified Registered Dental Assistant with an active license with CADA
• Current CPR and First Aid Certification
• Individual scope of practice must include any skills which they may be instructing in the clinic
• Must have completed or be pursuing formal training in education/facilitation methods i.e. professional instructor’s certificate.

Admissions Specialist Manager (Call Center)

We are happy to say that we are looking for an experiencedAdmissions Specialist Manager (Call Center)to join CDI College Regional team inCalgary, AB!

• Position Job Title:Admissions Specialist Manager (Call Center)
• Reports To:Associate Vice President of Admissions
• Hours:Regular Office Hours and flexible to some evenings as per business needs
• Location:On site CDI City Center, Calgary AB
• Job Status:Full-time, permanent, must be eligible to work in Canada
• Compensation: 60K - 70K annually + comprehensive benefits

WHY JOIN US?  

For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for an experiencedAdmissions Specialist Manager to join our team!

TheAdmissions Specialist Manager is responsible for the day-to-day inbound and outbound call operations through developing and managing the call center team to ensure maximized operational efficiency and high customer satisfaction. This includes evaluating, implementing, and updating call center strategies, standards and procedures, technologies and resources while managing and developing a team of call center representatives.

Job Profile

Specifically, the Admissions Specialist Manager will be responsible for:

• Managing call center operations by establishing and implementing call center strategies, procedures and standards
• Managing and developing a professional customer service team by hiring, training, motivating, coaching and retaining high quality representatives
• Reviewing business processes and systems to identify improvements to processes, resources and new technologies
• Achieving monthly and annual sales targets
• Other related duties as assigned

Specific Responsibilities

The Admissions Specialist Managerwill be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the Company.1. Managing call center operations by establishing and implementing call center strategies, procedures and standards such as:

• Communicate business objectives across the department and drive awareness of performance goals
• Developing call center systems, designing/introducing user interfaces, planning and controlling system implementations
• Identifying and resolving problems, monitoring and improving call center operations
• Creating reference materials and training programs, ensuring representatives have accurate product information and proper customer service skills
• Establishing customer services standards and metrics to guide performance evaluation
• Maintaining up-to-date knowledge of industry developments

• Providing team members with proper orientation, training and day-to-day guidance
• Planning, monitoring, and adjusting representatives’ responsibility allocation and work schedules
• Monitoring random calls, conducting regular performance evaluation, appraising or disciplining representatives’ performance to improve service quality
• Coordinating best practices to maximize employee development, training and performance; manage ongoing business changes without sacrificing performance results
• Answering representatives’ questions, guiding them through difficult calls, diffusing angry customers, or handling issues that cannot be fielded by representatives

• Overseeing system maintenance and upgrade implementation, calling for repairs and troubleshooting as needed
• Evaluating and implementing equipment/ technology upgrades
• Contacting service and equipment providers, negotiating contracts, and maintaining business relationships
• Maintaining professional and technical knowledge by tracking emerging trends and technologies

• Meeting performance targets for speed, efficiency, sales and quality
• Ensuring each representatives are achieving sales target and desired service levels, and taking corrective action as needed

Position Requirements

To be successful in the Admissions Specialist Managerposition, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

• Certificate, diploma or degree in Customer Service, Business and/or in a related field
• Minimum 3+ years of experience in a high-volume call center environment
• Minimum 1 year of experience as a Team Lead/Supervisor
• Previous sales experience
• Experience in planning and implementing complex system and processes
• Possess a strong understanding of key performance metrics and their associated drivers within a call center environment
• Knowledge of performance evaluation and customer service metrics

Skills and Abilities:

• Ability to think strategically, implement policies, procedures and programs
• Excellent interpersonal skills and the ability to build and cultivate internal and external relationships with stakeholders
• Advanced oral and written communication skills, including presentation, group facilitation and business writing skills
• Strong proficiency with necessary technology, including MS Office, software applications, call center equipment, phone systems, etc.
• Previous experience in hiring, training, motivating and retaining a team
• Proven self-starter and problem solver
• A positive attitude and customer-focused approach
• Must be deadline driven and goal-oriented
• Comfortable with multi-tasking, managing multiple priorities and meeting several, often movable, deadlines under pressure

Provisos:

• Willingness to be available to work days, evenings and weekends as needed

Assistant Director of Admissions

Position: Assistant Director of Admissions (ADOA)

Job Status: Full time, permanent, must be eligible to work in Canada

Location:On-Site at Designated Campus (GTA, Winnipeg, Calgary, Edmonton and BC)

Hours: Shift work including weekends and the ability to work flexible hours (8am – 8pm) as per the campus and the job needs

Salary & Benefits:

• Competitive comprehensive benefits (Base salary (negotiable) + uncapped commission)
• Meaningful merit increases and uncapped commission
• Clearly defined career paths
• Open door policy where your opinions are heard and valued
• Robust tuition reimbursement policy
• Discounts on travel, tech, food, beverage, fitness and much more with Perkopolis partnership

Reporting To: Vice President of Admissions

WHY JOIN US?

CDI College is an innovative and dynamic college offering many programs. CDI College has taught for more than 50 years and has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on meaningful careers rich in opportunity. This is an exciting industry and we are leading the change as we strive to change lives through education!

We are launching a new strategy to engage with students who want to change their lives.

IDEAL CANDIDATE

Are you passionate about working with students and being a part of a positive life change? Are you a driven salesperson? Do you excel with targets, KPIs and a constantly evolving environment? Are you interested in joining the education industry and have an entrepreneurial mindset? If you said yes to all of the above, this incredible opportunity is for you, so apply today.

JOB SUMMARY

The position holder oversees all aspects of admissions, recruitment and financial aid and directs the admissions process from inquiry through enrollment. The Assistant Director of Admissions promotes and sells the programs of the school to potential students and ensures the application is complete and in full compliance with all provincial regulatory requirements. The Director of Admissions is responsible for meeting specific KPIs to exceed the school's enrollment targets each month.

WHAT WILL YOU DO?

The Admissions team at CDI College is EVOLVING, and we are looking for an ambitious, ethical and result-oriented professional to join a PERFORMING team as an Admissions Advisor. The ADOA promotes and sells the programs of the College to potential students and ensures the application is complete and in full compliance with all regulatory requirements. Your primary responsibilities include prospects engagement, partnership recruitment and personal wealth creation! You will contribute directly to the College revenue growth by selling our diverse program offerings to prospective students. The position works closely with campus financial staff.

Specifically, the Assistant Director of Admissions is responsible for the following:1. Providing sales and product information on programs and offerings such as:

• Receive and respond to initial contact by the prospective student.
• Promote the programs and services of the school.
• Tracking and follow-up on potential leads and providing motivation and encouragement to potential students as appropriate.
• Interviewing potential students to explore their backgrounds and interests and facilitate guidance in program selection.
• Overseeing each enrolled student closely by employing motivational strategies to ensure that the student starts on the defined date.
• Supporting the student through the first 60-day stay period.

• Facilitate the assessment process and maintain accurate and detailed records of entrance assessment results.
• Completing enrollment of new students, including regulatory required documents and providing initial information on payment options.
• Tracking and reporting on weekly activities (i.e., leads, appointments, interviews, and enrollment).
• Follow up with leads that have become unresponsive to rekindle interest.
• Following up on cancellations.

• Maintaining a standard Enroll/Start ratio above 80% with post-enrollment activities, including maintaining contact and follow-up with students to keep them engaged.
• Generate a weekly enrollment report and prepare admissions reports as required

• Planning and participating in campus events such as Open Houses, Information Sessions, Trade Shows, Mall Booths…etc.

WHY YOU?

Education and Experience

• 5+ year diploma in professional sales training with a preference for a Bachelor’s degree.
• A minimum of 2 years of sales performance history with a preference for a private post-secondary education/recruitment agency or an equivalent combination of education and experience may be considered.

Skills and Abilities

• Proven sales performance history with tangible measures
• Excellent interpersonal communication skills and professional business etiquette
• Ability to effectively interact with all individuals with integrity, empathy and sincerity
• Deadline driven, goal-oriented and an articulate problem solver
• Ability to influence, persuade and educate students and families on enrolling in suitable programs
• Proficient in standard Microsoft applications, productivity tools and CRM experience.

Director of Admissions - Calgary, AB

We are happy to say that we are looking for an experienced Director of Admissionsto join CDI College Regional team inCalgary, AB!

• Position Job Title: Director of Admissions
• Reports To:Associate Vice President of Admissions
• Hours:Regular Office Hours and flexible to some evenings as per business needs
• Location: On site Calgary, AB
• Job Status:Full-time, permanent, must be eligible to work in Canada
• Compensation: $80,000 annually + 50% bonus + comprehensive benefits

WHY JOIN US?  

For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for an experienced Director of Admissions to join our team!

The purpose of the Director of Admissions is sourcing and managing top Admissions talent for the region’s Admissions team to ensure the region meets or exceeds the enrollment targets for the Company. Under the general supervision of the Associate Vice President, Admissions, the Director of Admissions is responsible for leading and supporting the Admissions teams in promoting and selling programs of the Company to meet or exceed Company standards.

Job Responsibilities:

Specifically, the Director of Admissions will be responsiblefor:

• Providing leadership to Admissions staff at all campuses within their region
• Continuously monitoring and analyzing student enrollment data to guarantee responsiveness to issues
• Collaborating with all campus departments to ensure Company achieves enrollment goals
• Other related duties as assigned

The Director of Admissions will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

Providing leadership to Admissions staff at all campuses within their region through:

• Hiring, training, developing and coaching campus Admissions staff to maximize admissions and ensure all Admissions staff achieve targets.
• Supporting Admissions staff to achieve start and stay results that are consistent with the company goals.
• Managing and communicating with staff in situations of conflict and change.
• Coordinate group and individual training and systems implementation.

Continuously monitoring and analyzing student enrollment data to guarantee responsivenessto issuesthrough:

• Reviewing, implementing, and maintaining department policies, objectives, and goals.
• Reporting weekly enrollment and department updates to the Regional VP/Regional Director and Campus Support.
• Recommending progressive andchallenging targets for growth
• Maintaining records to track and reporting on weekly activities (i.e. leads, appointments, interview, enrollment)

Collaborating with all campus departments to ensure Company achieves enrollment goals through activities such as:

• Working in a cross-functional team setting with Academics, Finance, and Education to ensure cross communication.
• Building opportunity networks with others in the community, resulting in increasedvisibility of the organization
• Attending cross-site meetings and trainings.

Qualifications:

To be successful in the Director of Admissionsposition, individuals must be committed to developing, maintaining and demonstrating the following.

Education and Experience:

• Degree, diploma or certificate in Business Management, Communication, Marketing or Sales Management.
• Six years’ sales management experience in a results driven, service oriented, fast-paced environment.
• Four years' leadership experience, managing teams of 10+ sales staff, mentoring, coaching and driving performance driven teams

Skills and Abilities:

• Work experience as a Director of Admissions, Territory Manager, or a similar position in the sales industry
• Demonstrate excellent sales skills
• Proven success in mentorship, coaching and training
• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
• Superior organizational skills and ability to multi-task
• Provenself-starter and problem solver
• Must be deadline driven and goal-oriented
• A positive attitude and customer focused approach
• Ability to act with tact, good judgment, and discretion
• Working knowledge of MS Office including Word, Excel and Outlook.
• Ability to adapt to changing assignments and multiple priorities

Provision:

• Ability and commitment to work hours above regular shift as required

Director of Admissions - Edmonton, AB

We are happy to say that we are looking for an experienced Director of Admissionsto join CDI College Regional team inEdmonton, AB!

• Position Job Title:Director of Admissions
• Reports To:Associate Vice President of Admissions
• Hours:Regular Office Hours and flexible to some evenings as per business needs
• Location: On site Edmonton, AB
• Job Status:Full-time, permanent, must be eligible to work in Canada
• Compensation: 80K annually + 50% bonus + comprehensive benefits

WHY JOIN US?  

For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for an experiencedDirectors of Admissions to join our team!

The purpose of theDirector of Admissions is sourcing and managing top admissions talent for the region’s Admissions team to ensure the region meets or exceeds the enrollment targets for the Company. Under the general supervision of the Associate Vice President, Admissions, the Director of Admissionsis responsible for leading and supporting the Admissions teams in promoting and selling programs of the Company to meet or exceed Company standards.

Job Responsibilities:

Specifically, theDirector of Admissions will be responsiblefor:

• Providing leadership to Admissions staff at all campuses within their region
• Continuously monitoring and analyzing student enrollment data to guarantee responsiveness to issues
• Collaborating with all campus departments to ensure Company achieves enrollment goals
• Other related duties as assigned

The Director of Admissionswill at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

Providing leadership to Admissions staff at all campuses within their region through:

• Hiring, training, developing and coaching campus Admissions staff to maximize admissions and ensure all admissions staff achieve targets.
• Supporting Admissions staff to achieve start and stay results that are consistent with the company goals.
• Managing and communicating with staff in situations of conflict and change.
• Coordinate group and individual training and systems implementation.

Continuously monitoring and analyzing student enrollment data to guarantee responsivenessto issuesthrough:

• Reviewing, implementing, and maintaining department policies, objectives, and goals.
• Reporting weekly enrollment and department updates to the Regional VP/Regional Director and Campus Support.
• Recommending progressive andchallenging targets for growth
• Maintaining records to track and reporting on weekly activities (i.e. leads, appointments, interview, enrollment)

Collaborating with all campus departments to ensure Company achieves enrollment goals through activities such as:

• Working in a cross-functional team setting with Academics, Finance, and Education to ensure cross communication.
• Building opportunity networks with others in the community, resulting in increasedvisibility of the organization
• Attending cross-site meetings and trainings.

Qualifications:

To be successful in the Director of Admissions position, individuals must be committed to developing, maintaining and demonstrating the following.

Education and Experience:

• Degree, diploma or certificate in Business Management, Communication, Marketing or Sales Management.
• Six years’ sales management experience in a results driven, service oriented, fast-paced environment.
• Four years' leadership experience, managing teams of 10+ sales staff, mentoring, coaching and driving performance driven teams

Skills and Abilities:

• Work experience as a Director of Admissions, Territory Manager, or a similar position in the Sales industry
• Demonstrate excellent sales skills
• Proven success in mentorship, coaching and training
• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
• Superior organizational skills and ability to multi-task
• Provenself-starter and problem solver
• Must be deadline driven and goal-oriented
• A positive attitude and customer focused approach
• Ability to act with tact, good judgment, and discretion
• Working knowledge of MS Office including Word, Excel and Outlook.
• Ability to adapt to changing assignments and multiple priorities

Provision:

• Ability and commitment to work hours above regular shift as required

Financial Coordinator

We are happy to say that we are lookingfor anexperienced Financial Coordinatorto join our team at CDI College Calgary South Campus. Reporting to: Campus DirectorHours: 40 hours a week - OnsiteJob Type: 12 months Maternity Leave Coverage (Fixed term)Software Knowledge: Microsoft SuiteAddress: Unit 11, 6624 Centre Street South Calgary AB, T28 0C6Pay: $42,000 Yearly

About Us

For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for aFinancial Coordinatorto join ourteam!

The purpose of the Financial Coordinator is to monitor and coordinate funding for students, ensure the collection of all student accounts receivable, and provide accounting-related services to the campus. Under general supervision, the Financial Coordinator is responsible for providing assistance, advice and guidance to support the financial needs of students and the campus and to ensure the collection of funds.

Job Responsibilities

Specifically, the Financial Coordinator will be responsible for:

• Providing information, guidance and assistance to students on funding and the financial aid application process
• Managing the day-to-day financial operations of the campus
• Continuously analyzing campus financial data to guarantee responsiveness to issues
• Supporting the administrative functions of the campus to enhance the student experience
• Ensuring compliance with internal and external policies, procedures and standards
• Acting in a manner that upholds the College standards
• Perform any other operational duties as assigned on an as-needed basis

Qualifications

To be successful in the Financial Coordinator position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

• Completion of post-secondary education in Business, Accounting or Finance. Bachelor's degree preferred.
• A minimum of one years' accounting or finance experience in a service-oriented environment
• An equivalent combination of education and experience will be considered.

Skills and Abilities:

• Solid working knowledge of MS Office including Word, Excel, Outlook and ability to troubleshoot minor computer problems.
• Superior skills in working with numbers, detail orientated.
• Excellent organizational skills with ability to multi-task.
• Ability to complete work in a timely manner with accuracy and attention to detail.
• Ability to work independently with minimum supervision.
• Good judgment and ability to prioritize assignments.
• Ability to work under pressure and maintain a calm focus during hectic periods.
• Understanding of the programs and services provided by the Company.
• Ability to exhibit a professional attitude and image with a commitment to quality service.
• Excellent interpersonal, oral, and written communication skills
• Ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
• A positive attitude and customer focused approach.

Student Financial Planner

We are happy to say that we are lookingfor a Student Financial Plannerto join CDI College at Calgary North Campus, AB.

Reporting to: Campus DirectorSoftware Knowledge: Microsoft SuiteAddress: CDI College North - 100 403 33rd St NE, Calgary AB T2A 1X5.Pay: $40,000 - $42,000 +BenefitsHours: Onsite - 40 hours a week between 9 am to 5:30 pm *Available to join as soon as possible

WHY JOIN US?

For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity.We are happy to say that we are looking for aStudent Financial Plannerto join ourteam!

The purpose of the Student Financial Planner position is to act as a liaison between Admissions and Student Finance and ensure complete and accurate applications for financing of student educational expenses in accordance with Provincial/Federal regulations and Company policies and procedures. Under general supervision, the Student Financial Planner is responsible for student financial interviews, financial options counseling, intake processing and customer service. The Student Financial Planner performs a variety of tasks related to the provision of information, guidance and assistance to students on financing options for enrolling in the College's programs.

KEYRESPONSIBILITIES:

Specifically, the Student Financial Planner will be responsible for:

• Working with students to develop payment and financial assistance plans incorporating government funding, College scholarships and personal resources
• Providing information, guidance and assistance to students on funding and the financial aid application process
• Managing the financial aid application processes for the campus
• Ensuring compliance with internal and external policies, procedures and standards
• Supporting the administrative functions of the campus to enhance the student experience
• Acting in a manner that upholds the College standards

POSITION REQUIREMENTS:

Qualifications

To be successful in the Student Financial Planner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

• Completion of post-secondary education in Business, Accounting or Finance. Bachelor's degree preferred.
• A minimum of one years' accounting or finance experience ina service-orientedenvironment.
• An equivalent combination of education and experience will be considered.

Skills and Abilities

• Excellent interpersonal, oral, and written communication skills.
• Ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
• Solid working knowledge of MS Office including Word, Excel, Outlook and ability to troubleshoot minor computer problems.
• Excellent organizational skills with ability to multi-task.
• Ability to complete work in a timely manner with accuracy and attention to detail.
• Ability to work independently with minimum supervision.
• Good judgment and ability to prioritize assignments.
• Ability to work under pressure and maintain a calm focus during hectic periods.
• Understanding of the programs and services provided by the Company.
• Ability to exhibit a professional attitude and image with a commitment to quality service.
• A positive attitude and customer focused approach.
• Team player.
• Excellent negotiation and problem solving skills.
• Ability to interpret and apply the College's and government policies, procedures and guideline.

Provisos

• Flexibility with scheduled hours "Must be flexible to work Evenings and at Weekends if needed".