Fundamentals of Microsoft Word™, a word processing software. Typing techniques. Using basic page layout elements such as margins, fonts, file manipulation, editing commands, special effects, format, headers and footers, and table of contents. Spellchecking. Medical terminology. Medical transcription.

Advanced notions of a Microsoft Word™. Using advanced page layout elements such as merging tables, producing envelopes and labels, forms, macro commands, columns, graphic functions, and inserting images. Legal terminology. Medical terminology. Medical transcription. Typing techniques. Rules for presenting a report in proper and due form.

Advantages and disadvantages of different writing support tools. Support tools on the Web. Direct mail and merging documents. Dynamic table of contents. Report writing. Spelling and grammar corrections. Medical transcription. Letters, memos, grammar guide, organization of a meeting (notice of meeting, planning calendar and agenda, meeting simulation, note taking and minutes preparation).

Fundamentals of the Microsoft Excel™ spreadsheet. Default settings. Editing commands, application of special effects, cell format, printing, creation of graphics. Applications for the medical sector (Preparation of an expense account, purchase of medical supplies, calculation of salaries, laboratory results, etc.).

Fundamentals of Microsoft PowerPoint™, a presentation software. Document creation such as the use of images from artwork bank, insertion of sound effects, etc. Advanced page layout concepts including creating, opening, saving a Portable Document Format document (pdf), universalizing the file exchange format, presenting and using the browser, modifying objects, using pencils and markers, management of bookmarks, articles and links. Reaching the target audience. Professional presentation. Applications to the medical sector (pre-natal courses, vaccination clinic, waiting room presentations, etc.).

Basics of Microsoft Outlook™, an email software. Main suppliers and services offered. Professional writing of e-mails. Attachments. Computerized signature. Management of emails, folders, agenda (scheduling conflicts) and priorities. Tracking tasks (reminders). Convocation and invitation to meetings. Labels on the Web. Search engines, loading files from the Internet, image importing. Introduction to creating, editing, and saving Web pages.

Advanced notions of Microsoft Excel™. Automation of tasks. Protection of data and workbooks. Statistical functions, financial functions, analysis functions, logical functions, search functions and data functions (filters and sorting). Medical applications such as statistics (illnesses, patient profile, etc.) and accounting operations related to medical acts (billing, wages, etc.).

Customer experience simulation activities. Professionalism and decorum in a medical environment (appearance, dress code, confidentiality, etc.). Judgment, discernment and autonomy (asking the right questions, setting priorities, etc.). Active listening. Empathy. Management of crises (patients, doctors, colleagues).

Types of health facilities and their internal structure. Associations and professional orders (Physicians, pharmacists and other health professionals). Ethics and professional ethics such as applicable laws, rules of confidentiality and professional secrecy. Medical specialties. Professionalism (image, dress, confidentiality, etc.). Rules of verbal and written communication (clarity, empathy, crisis management, priorities, etc.). Knowledge of medical terminology including the nervous and sensory systems, endocrine system, cardiovascular system, digestive system, urinary system, and reproductive system.

Terminology and bilingual medical abbreviations. Classifying drugs. Types of documents to be produced and their specificity: consultation report, pathology report, autopsy report, medical expertise report (CNESST, SAAQ, insurance companies, etc.), summary of medical files, etc. Medical transcription. Template design (memos, memos, letters, etc.).

Patient records and identification systems. Active and inactive files. Records management in hospital and non-hospital medical care. Observation notes, medical notes, consultation requests, hospital records, clinical records, archiving, health insurance cards, etc. Special cases, i.e. inter-provincial forms, foreign patients, Royal Canadian Mounted Police (RCMP) and the army, CNESST, medical claims (RAMQ, visit codes, etc.), SIMDUT, etc. Creating appropriate tables and links. Retention schedule for medical records.

Application of the technical elements seen during the program. Application of the knowledge, know-how and skills developed during training. Adoption of the rules of professional ethics related to the practice of the profession. The project can take the form of an internship in a professional environment.