- Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.
- Microsoft Outlook
This course presents the MS Outlook application interface, tools, and features. You will l earn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
- Microsoft Word
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
- Microsoft Excel
This course introduces the students to spreadsheets with Microsoft Excel 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally, students will learn to handle large volumes of data with data sets and tables.
- Microsoft PowerPoint
This course introduces the students to presentation development and design with Microsoft PowerPoint. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft PowerPoint where students learn about common views, features, tools and the environment of PowerPoint. The course then focuses on core processes of development and design of robust PowerPoint presentations and enhancing the presentations with the rich media tools offered by PowerPoint. Students will learn to use the PowerPoint templates, outlines and themes to design presentations.
- Business English and Proofreading
In this course, students will develop essential English skills through review and application of basic grammar and punctuation principles necessary for successful workplace communication. Students will also learn to proofread business communication as a three-step process that includes reviewing copy once for format, once for content and mechanical errors, and once for references and numerical text. Throughout the process, students will learn and apply standard proofreading symbols.
- Effective Business Writing
Following the completion of this course, students will be able to: describe business communications in today’s workplace; communicate in teams using listening, nonverbal and meeting skills; plan, write and review various types of business messages; communicate effectively using memos, email, letters and instant messages; create business reports and proposals; plan, write and deliver oral presentations.
- Office Skills
This course is designed to impart the knowledge and skills that are essential to work successfully in today's office environment. The course deals with the challenges when working as an administrative assistant covering a wide range of topics ranging from duties, the changing workplace, office politics, ethics, and attitude to organizing time and organizational structure.
- Customer Relations and Interpersonal Skills
In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.
- Organizational Behaviour
In this module, students will be introduced to the concepts of individual and group behaviour, the challenges of the workplace environment, how to manage groups and teams, how to maximize efficiency in the workplace, and how to manage change.
- Introduction to Human Resources
This module will introduce students to the role of the Human Resources officer and assistant, the expectations placed on the Human Resources department, and the ethical and legal issues relevant to Human Resources. In this course, you will learn the aspects of effective management of human resources in today’s business environment. The strategic role and importance of human resources management is explored with emphasis on employment law, job design, planning, recruitment and selection. Employee training is also covered as well as performance management and appraisal.
- Leadership and Change
This module will give students the skills and knowledge necessary to resolve conflict in the workplace between individuals and between groups of individuals. Skills learned will include negotiation, communication, listening skills, problem-solving, and decision making.
This module will deal with the role of the Human Resources department in attracting and retaining quality staff. The hiring process will be discussed in detail, and the student will learn how to manage excess or shortage of staff.
- Compensation and Benefits
This module provides students with a background in developing and administering a compensation program. Students will learn how to choose an effective compensation program, how to understand the impact of the compensation program on staff, and how to affect change in the compensation structure.
- Training and Development
This module helps students understand the role and importance of training and development within an organization. Skills taught include needs analyses, designing a training program, conducting performance appraisals, and working within an existing training and development framework to maximize staff training potential.
- Labour Relations
This module covers union history, managing in a union environment, the Human Resources Code, union relations, collective bargaining, and recent developments in labour relations.
- Employment Legislation
This module gives students a background on the Employment Standards Act and Human Rights legislation.
- Privacy and Confidentiality
This module will provide the student with an overview of the applicable privacy and confidentiality legislation with a focus on how it applies to a Human Resources department. Students will gain an insight into the various acts and legislation that govern privacy and confidentiality at both a provincial and federal level.
This module is for course credits but has no grade. Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee for the five weeks in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
- Career & Employment Strategies
This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.