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A person who has received instruction considered sufficient by the college and meets any of the following conditions may be admitted to a program of studies leading to an Attestation of College Studies:
Casualty insurance protects people from financial loss in the face of lost or damaged property. This program provides you with a relevant and current education on insurance for property and vehicles. Students will also learn the legal aspects of damage insurance and processing claims.
CDI College's Property and Casualty Insurance - LCA.BF program will train you on the policies, procedures, and technology necessary to operate in insurance jobs. It also focuses on key business skills such as customer service. Graduates of this program will be prepared to write the three exams of the Autorité des marcées financiers (AMF) in damage insurance: Automobile, Household and Legislation.
This training enables students to stand for three exams of the Financial Markets Authority (AMF) in damage insurance or individuals in the fields of automotive, housing and law.
To graduate, students must obtain the required pass mark in each course.
This program leads to an ACS (Attestation of College Studies) recognized by the Ministry of Higher Education (Permit 749747).
This program is offered in English or in French.
"CDI was very supportive of my career goals. I would recommend the college to anyone looking to transform their career."
The history of insurance. The different types of roles and functions. General characteristics of the daily work tasks. Main insurance products. Insurance stakeholders. Skills needed to work in the insurance field. Professional ethics. The tasks associated to the roles and functions. The representative certification process. Eligibility requirements associated with obtaining certification. The possibilities or different practice modes in the field of insurance. Introduction to key insurance organizations ( Le bureau des services financiers, La Chambre de l'assurance de dommages ). The representative's role. The registrants. General rules applying to representatives. The ethics of casualty insurance representatives and claims adjusters.The history of insurance. The different types of roles and functions. General characteristics of the daily work tasks. Main insurance products. Insurance stakeholders. Skills needed to work in the insurance field. Professional ethics. The tasks associated to the roles and functions. The representative certification process. Eligibility requirements associated with obtaining certification. The possibilities or different practice modes in the field of insurance. Introduction to key insurance organizations ( Le bureau des services financiers, La Chambre de l'assurance de dommages ). The representative's role. The registrants. General rules applying to representatives. The ethics of casualty insurance representatives and claims adjusters.
Desktop and Windows™ system files. Personalization of the work environment. Work methods and management tools. Introduction to an electronic mail application (agenda management). Introduction to software specialized for the insurance field (automating operations). Creating Microsoft PowerPoint™ documents. Introduction to navigation tools and the Internet.
Creation of Microsoft Word™ documents. Use of basic page layout elements: margins, fonts, file manipulation, editing functions, special effects, formatting, headers and footers, and table of contents. Mail merge. Spell check. Development of applications and forms related to the field of casualty insurance. Personal information forms. Expense forms, memos, business letters, etc.
Preparing various types of documents (letters, reports, memos, etc.). Understanding the key sections of a business document. The fundamental vocabulary of business reports and documents. The structure and the elements of a report. Page layout elements. Correction and verification tools. Grammar rules and spelling. Headers and footers. Spell check. Correct use of punctuation. Preparing and writing reports. Production of standard documents specific to various situations (i.e. communication with an insured person's succession, a claim, insurance proposal form, condo union questionnaire, notary insurance proof, creditors and/or dealers, endorsements).
Creation of Microsoft Excel™ documents. The work environment: the entry screen and menu bar. Default parameters. Edit commands, special effects applications, cell formatting, printing, creating graphics. Develop applications and forms related to the casualty insurance field, such as the cost of rebuilding a house, sales reports, expenses reports, invoicing, budgeting, annuity calculator, etc.
Basic notions of a Microsoft Access™ manager. The work environment: the entry screen and menu bar. Creating a database and its tables. Software entry: modifying, deleting and saving items. Sorting. Creating and modifying a query using one condition. Selecting and creating screen formats. Creating, modifying, and printing reports. Develop applications and forms related to the casualty insurance field, such as how to create and maintain customers, insurance products, etc.
History, evolution and functioning of automobile insurance. Automobile insurance plans outside Quebec. Automobile insurance plans in Quebec. Components of the automobile insurance contract. Guarantees, exclusions and provisions specific to various forms of automobile insurance designed for vehicle owners, drivers, mechanics, non-owners and landlords. Rules and practices in automobile insurance. Automobile insurance proposals and underwriting rules.
History, evolution and functioning of household insurance. Principal household insurance products. Legal aspects and special conditions for household insurance. Guarantees, exclusions and provisions specific to the various household insurance formulas designed for homeowners, tenants, co-owners, non-homeowners and landlords. Rules and practices in household insurance. Household insurance proposals and associated terms and conditions, pricing and underwriting.
Definition. Sources of Canadian Law. Legislation relating to casualty insurance. Nature and scope of the provisions in the Civil Code of Québec relating to the contract. The insurance contract. The provisions relating to the contract. The general rules of the contract. The types of contracts. The various clauses and sections of an insurance contract. The interpretation of contracts. Provisions relating to civil liability. The different regimes of proof. The different types of civil liability. Contracts and guarantees in casualty insurance. The provisions relating to the contract of casualty insurance. The insurance policy. The entry into force of the contract. Cancellation and termination of the contract. The provisions relating to the guarantees in casualty insurance. The aggravation of risk. The rules of interpretation of insurance contracts. Settlement of claims and valuation of losses. The law on insurance. The control of private insurance in Quebec. The Automobile Insurance Act. Other laws and regulations. The ethics of casualty insurance representatives and claims adjusters. The duties and obligations of the representatives
The adjuster and his functions. Adjustment claims in automobile insurance. Claims in property insurance. The application of guarantees for a property insurance policy. Obligations of the insured. The obligations and responsibilities of the agent and the broker. The stages of expertise of a car accident. The expertise of a claim in property insurance (theft, water damage, fire). Civil liability. Damage estimation (assessment of injury, proof of loss, depreciation). Charters used to estimate damage. The structure of a settlement proposal in automobile insurance, property insurance and fire. Taxes and calculation of compensation. The final report of the settlement. Follow-up of a claim settlement file. Recommendations for the underwriting service of the insurer. Arbitration and mediation. Civil proceedings in common law. The stages of a prosecution and pleading. Fraudulent claims. Guiding principles and rules for claims settlement. Natural disasters.
Marketing. Market studies. Purchase process. Factors that influence consumers' purchase behavior. Consumption habits. Process of promoting products and services. Promotion strategies. Advertising media. Advertising and public relations. The sale. The sales process. The presentation of products. Negotiations. The win-win philosophy. Professional image. Standards and professional ethics. Customer service and after sales service.
Analysis of the client's automobile, home and personal insurance needs in accordance with their specific situations. Presentation of relevant information and features of the insurance policy to the client. Choice of products according to the client's needs. Conditions of eligibility and subscription to insurance plans. Requests for changes, renewal of policies, claims and customer service follow-up.
Establishment of insurance amounts based on specifics of the policy. Establishment of the values of the insurable assets. Pricing. Calculation of basic premiums. Discounts and premiums. Risk assessment and eligibility.
Revision and application of the technical elements seen during the training program in preparation for the certification examinations in home, auto and casualty insurance law. Application of the knowledge, know-how and skills developed during training.
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