Windows ™ desktop and file system. Working methods and management tools. Basics of word processing software (creation of documents, use of basic layout elements: margins, fonts, file manipulation, editing commands, special effects, format, header and footer page, table of contents, spelling correction, creation of contact lists, revision mode). Visualization and annotation tool (Saving in pdf format, merging of pdf documents, division of pdf documents). Basics of presentation software (creation of documents, use of images from the illustration bank, insertion of sound effects, basic notions of layout, hypertext links). Introduction to electronic mail software (configuration of an electronic mail account using a public supplier, reading, organization and sending of messages, calendar management, creation of contacts, configuration of alerts). Introduction to project management software (GANTT chart creation, process diagramming). Introduction to browsers and the Internet.

Interpretation of data from problems applied to supply management (stock levels, order point, economic quantity to order, breakeven point, etc.). Selection of relevant information. Choosing the right math tools. Calculations (sales tax calculations, calculations of amounts after tax return, calculations of percentage and yearly increases, calculation of total cost of ownership (TCO), calculation of a discount, calculation of savings carried out). Interpretation of the achieved results. Recommendation formulation.

Principles of effective communication. Communication skills (public speaking, communicating ideas and being understood, transmitting information and knowledge, managing speaking time, listening). Qualities of a good communicator. Elements of an effective communication process. Verbal and non-verbal communication (what I communicate, what I would like to communicate). Communication barriers. Audience (characteristics, communication adaptation, power of persuasion). Effective communication techniques (suppliers, work team). Definition of leadership. Animation of work meetings. Problem solving / interpersonal conflicts. Animation techniques and styles. Creation of communication tools.

Determining the cost price of a production by order. Determining the cost price of uniform and continuous production. Periodic inventories (Accounting of purchases, accounting of sales, evaluation method (own cost, weighted average cost, PEPS, DEPS). Permanent inventories (Accounting of purchases, accounting of sales, evaluation method (PEPS, DEPS, moving average). Total cost of ownership (TCO). Budgets. Types of costs (fixed, variable, standard, direct costs, indirect costs, controllable costs, uncontrollable costs). Profitability threshold, safety margin, cost-volume-profit relationship Calculation and interpretation of differences. Differences in raw materials (difference in price, difference in quantity). Difference in labor (difference in use, difference in rate). Differences in general manufacturing costs (difference in volume, difference budget on price). Management control and financial analysis. Accountability.

Purchasing strategy. Purchasing policy. Procurement of goods or services. Contract types (supply, services, construction). Transforming an expressed need into a functional need. Distinction between substitute and complementary products. Identifying the sources of supply. Supplier certification. Determining the desired level of quality. Value for money and time. Relationship between supplies and logistics. Online commerce. Reverse auctions. The principle of public tenders, invitations and price requests. Promoting sustainable development and quality assurance.

Foundations of contractual obligations laws. Introduction to international law. Introduction to the laws that apply to competitive bidding. Implications of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Main trade agreements. Commercial mediation. Possible recourse in the event of commercial disputes. Bodies with which appeals must be made in the event of disputes. Consequences of a violation of the regulations in the exercise of its work. Definition of work ethics. Ethics vs law. Simulations. Consequences of a lack of ethics on a business environment. Conflict of interest. Appearance of conflict of interest. Related ethics regulations. Professional conduct in accordance with the ethics of the profession.

Inventory management strategies (Just-in-time, etc.). Inventory management policy. Economical quantity to order. Determination of the appropriate safety stock level. Determination of periodic replenishment thresholds (quotas). Warehouse optimization. Storage of goods optimization. Picking optimization. Expiration dates management. Receipt of goods. Returns of goods. Introduction to inventory management software.

Planning of supply needs. Selecting methods of adjudication. Selecting substitute products. Cost of ownership. Purchase with successive call for tenders (Invitation to tender). Electronic procurement (data exchange, electronic catalogs, online marketplaces, electronic auctions, advantages and disadvantages, implementation, reverse auctions).

Written communication: codes in business. Production of standard documents related to supply management (contract, call for competition, proposal, return of goods). Structure and elements of a report. Writing tools. Spellchecking. Preparation and writing of reports. Individual oral presentation. Oral presentation in team. Production of support documents. Job search strategy. Preparation for job interviews. Interview simulation.

Default settings for an electronic spreadsheet. Edit orders. Application of special effects. Format of cells. Impression. Applications of the basic concepts of an electronic spreadsheet related to supply management (scheduled functions, statistical functions, financial functions, analysis functions, logical functions, data functions (sorting)). Development of a simple spreadsheet for daily operations in supply management. Pivot tables. Basic principles for working on shared files. Tools for regular reporting of a company's activity (reporting). Development of an application for regular reporting of a company's activity (reporting). Relevance of dashboard indicators (ease of reading dashboards, rapid updating of dashboards). Monitoring of performance indicators. Create schedules ("schedules" and "retro-schedules").

Characteristics of a good negotiator. Primary negotiation skills (confidence, persuasion, sources of power, visual, auditory and kinesthetic communication, ethics). Negotiation vs bargaining. Negotiation styles: different approaches. Negotiation strategy. Negotiation phases (preparation and planning, feasible concessions, room for negotiation, priorities, identification of decision-makers, etc.), opening, evaluation and creation of an impression, progress, conclusion, review). Management of unsuccessful negotiations / uncooperative partners (win-win principle). Litigation management. Simulations - Negotiate a contract or an agreement.

Geopolitics and intercultural relations. Approach to oriental culture vs western culture. Cultural influences. Identification of economic and cultural particularities relating to certain countries. International agreements. Overcoming challenges in international negotiations. International law. International supply strategy (definition, international location of sources of supply, doing or having it done (relocation)). Identification of the tools necessary to complete a transaction. International sales contract. Introduction to the stock market and the exchange market. Mobilizing knowledge of international markets. Analyzing international risks. Appropriating measures to limit transactional risks (country risk, geopolitical risks, etc.). Collaboration in the preparation of marketing strategies. Security and payment methods. Clearance of goods.

French terminology related to supply management. Technical vocabulary relating to the economic sectors linked to the profession. Key phrases to introduce yourself. Politeness. Basic grammatical notions (verb tenses, demonstratives, adverbs of time and place). Identification of false friends. Email template. Formal letter template. Proposal template. Template of contract. Help tools for writing in French. Documents related to the profession (customs formalities, etc.) (Reading, preparation). Simulation of order placement. Simulation of negotiation.

Basics of the database manager (utility, administration and management of a database, interpretation of information). Design of a database and its tables. (identification of information needs, development of tools, selection and design of screen formats). Data entry, modification, deletion and backup. Creation and modification of a query using a condition (extraction of relevant information (indicators / decision support tools), cross-referencing of relevant information). Creation, modification and printing of reports. Application to the field of supply management (contracts database, fixed assets database, supplier management database). Use of a supply software package. Exploration of an integrated management software package ("Enterprise Resource Planning" (ERP)). Introduction to procurement software.

Quality assurance concepts. Quality management (definition, impacts of quality management on organizations). Quality management process. Development of strategies to help improve quality. Identification of international quality standards for goods (EX: ISO). Assessment of the quality level of a product. Determination of the acceptable level of quality. Prevention and detection controls. Quality improvement tools. Impact of non-quality and accountability of the supplier.

Costs associated with storage. Taking inventory. Physical inventory vs System inventory. Picking. Optimization of the storage of goods. Receipt of goods. Hazards and corrective measures. Delivery and transfer of ownership. Incoterms. Inventory and transport management under controlled temperature. Loading dock. Pallet instructions. Handling tools. Safety standards. Freight. Multimodal transport. Freight and passenger transport. B2B business to B. Definition of a simple logistics strategy. Optimization.

Advanced French terminology related to supply management. Enrichment of the vocabulary related to the function to facilitate communication. Intermediate grammatical concepts. Written messages commonly used in the supply industry. Drafting of documents commonly used in the field of procurement. Writing tools in French. Oral messages frequently transmitted in the field of procurement. Preparing and using call simulations. Oral presentations. Participation in a conversation. Information search.

Putting into practice and integrating the personal and professional skills necessary for the exercise of the profession. Application of knowledge and strategies learned in the classroom in a business context. Integration into the professional environment. Adaptation to the reality of the different business sectors. Collaboration with the work team. Participation in meetings. Project management. Procurement decision making. Familiarization with operating tools. Adaptation to a corporate culture. Implementation of professional conduct in accordance with the ethics of the profession.