February 21, 2012 | Quebec

A Core Value in Providing Assistance

The work of a Patient Service Associate or Orderly goes far beyond helping with activities of daily living. Every interaction is also an opportunity to show respect, preserve people's dignity, and recognize their individuality.

Regardless of their age, health, or level of independence, everyone has the right to receive services grounded in respect, compassion, and attentive listening. This approach contributes directly to their well-being and quality of life.

Respecting the Person in Every Interaction

Patient Service Associates support people at times when they may be particularly vulnerable.

Whether helping someone move, eat, or with personal hygiene, every interaction should be handled with discretion, sensitivity, and professionalism.

Taking the time to explain what they are about to do, asking for consent when necessary, and respecting the person's pace all help preserve their dignity.

An Approach Centred on Each Person's Needs

Every person has their own history, values, preferences, and routines.

Patient Service Associates adapt the assistance they provide to reflect these individual circumstances and needs.

This person-centred approach helps build trust and allows people to participate actively in decisions about their care whenever possible.

👉 Learn more: How Do Patient Service Associates Help Maintain Independence?

A Responsibility Shared With the Care Team

Respect for dignity is an integral part of quality service within the health and social services network.

Patient Service Associates collaborate with other members of the care team to provide consistent, respectful support that reflects each person's needs.

This collaboration helps create an environment where people feel safe, heard, and respected.

A Value Embedded in Training

CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS program helps students develop the professional and interpersonal skills needed to support different populations with respect.

Through classroom learning, hands-on activities, and practicums, students learn to adapt the assistance they provide, communicate with compassion, and respect the rights, needs, and dignity of the people they support.

This approach helps prepare graduates to carry out their work with professionalism and compassion.

Respecting Dignity Every Day

Respect for dignity guides the way Patient Service Associates interact with the people they support.

By keeping each person at the centre of their work, Patient Service Associates contribute to assistance services grounded in respect, compassion, and professionalism while supporting people's well-being and quality of life.

Explore Further

👉 Why Patient Service Associates Are in High Demand

👉 Why Is a Person-Centred Approach at the Heart of a Patient Service Associate's Work?

👉 Why Do Patient Service Associates Need Strong Communication Skills?

👉 Learn More About CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS Program