February 22, 2026 | Quebec

Why Communication Matters in Healthcare

In healthcare settings, technical procedures are essential, but care quality also depends on communication. Listening, explaining, and reassuring help build trust and support continuity of care—especially when individuals experience stress, pain, or reduced autonomy.

With this in mind, the Health, Assistance, and Nursing – 5325 DVS program, offered by CDI College, prepares students to communicate professionally with individuals receiving care and to work effectively within care teams.

Listening, Observing, And Sharing Information Clearly

Communication is not limited to speaking with patients; it also involves listening to them. It also consists of observing, gathering information, and accurately reporting it to the care team. These skills help nursing assistants:

• recognize changes in a person’s condition;
• share relevant information at the right time;
• support continuity of care;
• reduce misunderstandings that may affect safety.

Adapting Communication To Diverse Care Situations

Healthcare environments involve people with different needs and realities: older adults, individuals recovering from illness, mental health contexts, and end-of-life care situations. Effective communication means adapting tone, explanations, and approach while respecting each person’s dignity. The nursing assistant role, therefore, requires the ability to:

• build respectful and professional contact;
• communicate with clarity and empathy;
• adjust to reactions and needs;
• collaborate with families when appropriate.

Working Effectively Within Healthcare Teams

Care quality relies on consistent collaboration. Nursing assistants must work closely with multiple professionals, respect their roles, and share accurate information in fast-paced environments where coordination is crucial. Training emphasizes:

• structured and respectful communication;
• collaboration within interdisciplinary teams;
• professional responsibilities and standards;
• staying clear and calm in demanding situations.

A Skill At The Core Of Daily Care

Professional communication enables nursing assistants to support individuals receiving care, thereby contributing to safety and continuity. These skills are highly valued across healthcare settings because they enhance collaboration and facilitate consistent care routines.

👉 Learn more about the Health, Assistance, and Nursing – 5325 DVS program

FAQ

1. Why is communication so important for nursing assistants?

Because it supports trust, helps clarify patients’ needs, and improves continuity of care through accurate information sharing.

2. Does communication also involve the care team?

Yes. Clear communication reduces misunderstandings, facilitates coordination, and contributes to the delivery of safe care.

3. How does training help students build these skills?

Training focuses on listening, observation, professional communication, and teamwork to prepare students for real healthcare environments.