July 16, 2025 | British Columbia

If you’ve ever brought your furry friend to the vet and noticed a friendly, caring person helping with everything from calming your pet to prepping exam rooms, chances are you’ve met a veterinary assistant. But what exactly does a veterinary assistant do? How do they contribute to the veterinary team? And why are they so vital to the smooth operation of an animal care facility? 

 
In this article, we’ll explore the daily responsibilities of a veterinary assistant, the skills they use, and how the Veterinary Health Care Assistant Diploma at CDI College prepares students for this rewarding role. 

What Is a Veterinary Assistant? 

A veterinary assistant is a trained professional who supports veterinarians and veterinary technicians in a variety of clinical and administrative tasks. They help ensure animal patients receive the best care possible while also supporting pet owners during often emotional visits. Veterinary assistants are not the same as veterinary technicians or veterinarians, but they play an essential role on the team. They’re often the first point of contact in a clinic and handle a wide range of responsibilities that keep everything running smoothly. 
 

Bonus Read: How to Become a Veterinary Assistant in Canada?
 

What Does a Veterinary Assistant Do? 

Here’s a breakdown of what veterinary assistants typically do on a daily basis: 
 

1. Animal Care and Handling 
 

• Feeding and watering animals 
• Exercising and walking dogs 
• Bathing and grooming 
• Observing animal behaviour 
• Helping with safe restraint during exams and procedures 
   

Veterinary assistants are trained to recognize signs of distress, aggression, or illness in animals, and they report their observations to the veterinarian or technician. 

2. Assisting During Exams and Treatments 
 

• Holding or restraining animals 
• Preparing equipment and exam rooms 
• Supporting veterinarians during minor procedures 
• Administering medications under supervision 
   

Their assistance allows vets and techs to work more efficiently and safely, especially when dealing with nervous or unpredictable animals. 

3. Cleaning and Sterilization 
 

• Cleaning kennels, cages, and exam rooms 
• Disinfecting surgical tools and equipment 
• Managing waste disposal and laundry 
   

Hygiene is critical in any clinical setting, and vet assistants help maintain high standards to protect both animals and humans from infection. 
 

4. Reception and Administrative Duties 
 

• Booking appointments 
• Answering phones and emails 
• Updating medical records 
• Processing payments and invoices 
   

Veterinary assistants often work at the front desk, making them the friendly face that welcomes clients and helps them feel at ease. 
 

5. Client Communication and Education 
 

• Explaining post-visit care instructions 
• Discussing pet nutrition and preventative health 
• Answering common questions about medications or procedures 

Veterinary assistants play a huge role in making sure pet owners feel informed and supported. 

Where Do Veterinary Assistants Work? 

Veterinary assistants work in a variety of environments, including:  
 

• Veterinary clinics and hospitals  
• Animal shelters and rescue centres  
• Pet boarding and grooming facilities  
• Zoos and wildlife rehabilitation centres  
• Pet supply companies 
   

Some may even find work in research labs or farm settings depending on their interests. 

What Skills Do Veterinary Assistants Need? 

To succeed in this role, you’ll need a combination of technical skills and soft skills, including  
 

• Compassion and empathy for animals and people  
• Good communication skills  
• Attention to details 
• Physical stamina  
• Ability to multitask in a busy environment  
• Knowledge of animal behaviour and medical terminology  
• Teamwork and a calm presence under pressure 

 
These skills are taught and reinforced throughout your training, especially in programs like the one at CDI College. 

How CDI College Prepares You for the Role 

The Veterinary Health Care Assistant Diploma at CDI College is a 40-week program that includes:  
 

• Core courses in animal care, anatomy, behaviour, nutrition, and more  
• Training in veterinary office reception and client communication  
• Hands-on labs and a 120-hour practicum placement  
• Certifications in WHMIS 2015, CPR-C/AED, and DOGSAFE® Canine First Aid 

This program ensures that graduates are fully prepared to step into entry-level veterinary assistant roles with confidence and competence. 
 

Bonus Read: Do You Need a University Degree to Be a Veterinary Assistant? 
 

Final Thoughts 

Veterinary assistants are multi-skilled professionals who do far more than clean cages or answer phones. They are compassionate caregivers, clinic organizers, client educators, and trusted team members. If you’re passionate about animals and want a fast, meaningful way to join the veterinary field, becoming a veterinary assistant could be the perfect path. 

Ready to learn more? The Veterinary Health Care Assistant Diploma at CDI College can help you gain the skills, experience, and certifications you need to thrive in this essential role. Contact CDI College today and start your journey toward a career filled with purpose, compassion, and a whole lot of wagging tails.