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Want to start a career working as part of a busy healthcare team? The Medical Office Administrator with Unit Clerk program can provide you with the in-demand skills you need to enter this rewarding field.
Unit Clerks need to have excellent interpersonal, communication, and organizational skills in order to support other members of the healthcare team and patients. At CDI College, you'll get specialized training in medical terminology, office procedures, medical billing and electronic health records, clinical procedures, transcription, and more.
Get the hands-on training you need to work in a medical practice, clinic, hospital, or other health care area.
This program is approved to be offered at the following campuses. Please contact the campus of your choosing for program availability.
My teachers push me to do my best, even when I doubt myself. They make sure to teach towards everyone's needs.
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success
This course presents an introductory look at Windows 7 and its interface, tools, and features. You will learn about the fundamentals of navigating and personalizing the interface, organizing files and folders, using media devices, and searching for information. This course relies heavily on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis.
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
The first component of this course is designed to introduce students to basic computer literacy through familiarization with the components that make up a computer. Students will also look at the Windows operating system to learn how to manage a computer on a regular basis. The second component of this course will teach the basic skills required to work with a variety of business documents including the following MS Office Products Word, Excel and PowerPoint. The third and final component is designed to introduce students to considerations for living online. Students will look at what the Internet is and how e-mail has made a huge impact on communicating with others, as well as look at how to find information on the Internet and avoid risk to personal security while online.
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations, and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
This course continues from Medical Language I with the same delivery format and further areas of specialisation in medical terminology.
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data, in different accents. The emphasis of the module is on speed and accuracy. This course also familiarizes the student with various medical letters and reports routinely dictated by the medical profession. The student utilizes transcription equipment or software to practise the correct formatting, spelling, and grammar used in these reports. Medical Transcription is taught based on the completion of the Medical Language I and II courses as to reinforce medical terms and procedures.
Students will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management, and organizational skills and the use of general office equipment. Students will also learn the techniques of both manual and computer based appointment scheduling by learning to assess and prioritize calls (telephone triage) to most effectively schedule the physician’s limited time.
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to, and practice the procedures, requirements, and codes promulgated by the provincial government for the invoicing and recovery of the doctors’ fees from the provincial medical insurance plan. Course time is also dedicated to tutorials to learn the Medical software system.
Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations, electronic orders and results, workflow examples, and billing codes.
Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices.
Students will participate in the Standard CPR and First aid training provided by a recognized external agency. Upon completion of this training students will receive the standard CPR certification.
This course will introduce students to the Health Care Delivery System: departments and services, members of the health care team, facility communication systems and client care management.
This course will provide the knowledge and skills needed to accurately manage the admission, transfer, and discharge procedures for patients. Postmortem procedures, recording vital signs, ordering supplies, filing, emergencies and any special services required will be covered. Students will also be introduced to departments that support the nursing unit including Food & Nutrition Services, Housekeeping Health Records and Infection Control.
This course will introduce students to pharmaceutical terms and regulations that govern the drug industry. It will also provide an overview of the basic principles of pharmacology and pharmacy practice. Students will learn about the mechanisms of drug action and will gain an understanding of pharmacokinetic processes that affect drug/body interaction. Students will learn about drug indications, therapeutic uses, side effects, administration routes, and common dosage forms. Emphasis will be on the classifications, spelling, and pronunciation of the most commonly ordered prescription medications. The students will be able to identify major drugs by drug class and their dosage forms. The study of related abbreviations, symbols, routes of administration, and systems of measurement used in prescriptions will also be discussed. Students will gain the knowledge necessary to communicate information between patients, pharmacists, and physicians.
This course will provide unit clerk skills necessary to process pre and post-operative surgical orders and anaesthetic orders in an acute care hospital setting. Students will gain knowledge of a variety of surgical orders. Emphasis will be on preparing the patient chart for the operating room and completing post-operative orders accurately and in a timely manner.
In this course, students will learn laboratory and diagnostic terminology, how to process doctor's orders regarding laboratory and diagnostic work, as well as receive and accurately process these reports via the telephone. Students will learn the role of each laboratory department and the work the different staff perform in these departments and obtain the knowledge and skills required to process lab and diagnostic orders as ordered by physicians. Students will build skills in diagnostic order transcription and understand the processes to fulfill the orders that go with diagnostic imaging, X-ray, CAT scan, and ultrasound. Students will also learn to identify what needs to be done to prepare a patient for a variety of tests, and which tests require a consent form.
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market. Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online. Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews. This course also looks at the planning, preparation, execution, and follow-up stages of an interview: How people find jobs; Employer expectations; Presenting an enthusiastic attitude; Focusing on the right job and the hidden job market; Transferrable skills; Thank you letters; Effective telemarketing; Handling objections, self-confidence, and self-esteem; Individual counselling and coaching.
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