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*From an English-language teaching institution.
**19 years of age upon starting classes and pass the college's admissions test.
*jobbank.gc.ca 2020 'office administrative assistant'
The Office Administration program will prepare you for a challenging and dynamic career in a variety of office and clerical settings.
Your industry-experienced instructors will teach you all of the organizational, computer, and clerical skills necessary to succeed in an office environment.
Courses cover essential topics including MS Office software, office skills, bookkeeping and accounting, customer relations, and more.
This program has been approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.
This program is approved to be offered at the following campuses. Please contact the campus of your choosing for program availability.
The program is approved to be delivered in the following methods.
My time at CDI was awesome. I'm so grateful for the chance to have this opportunity, and I am grateful for everybody I've met along the way. They've given me that chance to really take that next step.
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success.
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
This course introduces the students to spreadsheets with Microsoft Excel 2016. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with DataSets and tables.
This course presents the MS Outlook application interface, tools, and features. You will l earn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
This course introduces the students to presentation development and design with Microsoft PowerPoint 2016. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft PowerPoint 2016 where you will learn about the common views, features, tools and the environment of PowerPoint. The course then focuses on the core processes of development and design of robust PowerPoint presentations and enhancing the presentations with the rich media tools offered by PowerPoint. Students will learn to use the PowerPoint templates, outlines and themes to design the presentation and then populate the slides with the various content items such as images, shapes, WordArt, SmartArt transitions and other enhancements.
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
The workplace of the twenty-first century demands excellent communications skills. The focus of this course is on learning writing techniques that ensure effective business communication. Achieve an effective style by using precise verbs, concrete nouns, and vivid adjectives; write memorandums and e-mail messages that deliver information and make requests; write letters and memorandums that request information concisely and promote goodwill; apply skillful writing techniques in refusing requests; compose carefully planned sales letters; write letters of appreciation, congratulation, sympathy, recommendation, and introduction; write effective formal and informal reports; write a formal report including data, using tables, charts, and graphs.
The daily routines of a modern business office are examined, and the skills necessary to assist in the smooth operation of the office are presented in this course. A variety of presentation methods may be used including lecture, discussion, role plays, case studies and work simulations.
This course is an introduction to the fundamental principles and practices of accounting as a device for reporting business activity. It provides the student with an understanding of the underlying theory and principles of accounting. The construction of financial statements as they evolve from business transactions and records is emphasized using the rules of double-entry bookkeeping. In addition, adjusting journal entries and everyday transactions for both service and retail businesses are recorded coupled with the preparation of basic financial statements. Introduction to Accounting Financial Statements and Accounting Transactions Analyzing and Recording Transactions Adjusting Accounts for Financial Statements Completing the Accounting Cycle and Classifying Accounts.
In this module, students continue to build their knowledge and skills in computerized accounting systems, learning QuickBooks, an easy-to-use and powerful system. Students will learn to set up a new QuickBooks company and manage customer accounts. Students also review and consolidate their understanding of Excel and Word by exporting QuickBooks data into these programs. QuickBooks payroll features are also covered.
After completing this course, students will be well-versed in how to use the right social media platform(s) and how to best utilize the features offered by each platform to enable them to help corporations to reach their target audience and achieve their goals. Seven channels are examined in-depth: Facebook, Twitter, Instagram, LinkedIn, YouTube, Yelp, and Pinterest.
In this course, students will develop essential English skills through review and application of basic grammar and punctuation principles necessary for successful workplace communication. Students will also learn to proofread business communication as a three-step process that includes reviewing copy once for format, once for content and mechanical errors, and once for references and numerical text. Throughout the process, students will learn and apply standard proofreading symbols.
In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.
This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.
This module is for course credits but has no grade. Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee for six weeks in order to gain the valuable “real world” experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
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