Program Courses

• Interconnecting Cisco Network Devices [INCO]

  • This course explores the configuration and administration of common Cisco network devices. Students will learn about layered internetwork communication, protocols and standards and how to plan and design Internetwork This course will allow the students to work with the Cisco Internetwork Operating System (IOS) in a simulated environment. Students will learn to implement and manage Cisco routers and switchesed LANs and WANs

• Effective Business Writing [EBW4]

  • The workplace of the twenty-first century demands excellent communications skills. The focus of this course is on learning writing techniques that ensure effective business communication. Achieve an effective style by using precise verbs, concrete nouns, and vivid adjectives; write memorandums and e-mail messages that deliver information and make requests; write letters and memorandums that request information concisely and promote goodwill; apply skillful writing techniques in refusing requests; compose carefully planned sales letters; write letters of appreciation, congratulation, sympathy, recommendation, and introduction; write effective formal and informal reports; write a formal report including data, using tables, charts, and graphs.

• Business Essentials [BESO]

  • Business Essentials provides an overview of business management today, including forms of ownership and the ways managers carry out their basic management functions in a skillful and inventive way.

• Accounting Fundamentals 1 [AFD100]

  • This course is an introduction to the fundamental principles and practices of accounting as a device for reporting business activity. It provides the student with an understanding of the underlying theory and principles of accounting. The construction of financial statements as they evolve from business transactions and records is emphasized using the rules of double-entry bookkeeping. In addition, adjusting journal entries and everyday transactions for both service and retail businesses are recorded coupled with the preparation of basic financial statements. Introduction to Accounting Financial Statements and Accounting Transactions Analyzing and Recording Transactions Adjusting Accounts for Financial Statements Completing the Accounting Cycle and Classifying Accounts.

• Hospitality Today [B2000A]

  • This course is a comprehensive overview of all aspects of hospitality management.

• Housekeeping Management [B2010A]

  • This course is a comprehensive overview of all aspects of housekeeping management including quality maintenance, staffing, planning, and technical considerations.

• Front Office Management [B2020A]

  • Students will gain the knowledge required to organize, perform and evaluate front office functions that are critical to the success of the hotel. Training will include the importance of guest service, along with many technical aspects of front office management.

• Hospitality Computer Systems [B2030A]

  • In this course students will become familiar with the specialized computer applications used in the hospitality industry, with emphasis on reservation systems, property management systems, and food and beverage sector systems.

• Hotel/Motel Security Management [B2040A]

  • Students will be prepared to meet the vital issues facing today’s hospitality industry pertaining especially to security issues. Students will learn about proven strategies that protect both employees and guests.

• Hospitality Supervision [B2050A]

  • Students will learn the role of the supervisor in lodging and food service operations, and will learn supervisory skills and techniques. Included are specific techniques for staff communication, increasing productivity and controlling labour costs.

• Basic Financial Accounting for Hospitality [B2060A]

  • In this course students will be introduced to basic fundamental accounting issues and procedures required in hotels, restaurants and clubs. Students will learn the responsibility of a hospitality property's accounting department, advantages and drawbacks of various types of income statements, and the role of inventory in calculating profit.

• Food & Beverage Operations [B2070A]

  • In this course students will be introduced to all aspects of food and beverage operations and will examine the efficiency of planning, management and delivery of services by dining halls, coffee shops, caterers, clubs, and room service operations.

• Hospitality Sales & Marketing [B2080A]

  • Students will be introduced to proven marketing strategies and examine how these strategies are successfully implemented in marketing the hospitality services of hotels, motels and resorts.

• Human Resources Management [B2110A]

  • Students will learn the skills required by hospitality professionals on managing and retaining qualified employees. Some topics covered include: attracting and retaining productive employees, scheduling, training and job satisfaction, incorporating needs of people of different age groups and backgrounds, and handling labour relations and union issues.

• Hospitality Facilities Management [B2120A]

  • Students will learn how to work effectively with facilities engineering and maintenance departments including designing for food and beverage provisioning, telecommunications systems, and coordinating operations with renovation projects.

• Training and Development [B2164]

  • This course is designed to teach students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn how to measure training as an investment in the organization.

• Career & Employment Strategies [CES4]

  • This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.

• Business and Hospitality Essentials Co-op [BHECP]

  • A co-operative (co-op) placement is designed to provide students with the opportunity to apply the knowledge and skills acquired during the academic component of the program into relevant work experience. During the co-op, students will be considered employees who are actively engaged in productive work for the duration of the co-op session. The co-op experience will provide students with coaching and mentoring, work-site monitoring and employer evaluations. This workplace exposure will benefit the students by providing a deeper real-time insight to the current trends in the industry, allowing them to explore their different career opportunities, and observe professionals in practical work situations. Students will continue to strengthen their experience by acquiring situation-specific skills and identifying areas that may need to be developed further. The institution will monitor both the student and the employer throughout the co-op session to ensure that the experience is beneficial to all stakeholders. At the conclusion of the co-op, a written evaluation of the student's performance will be completed. Upon successful completion of the Business and Hospitality Essentials with Co-op program, graduates will have learned and should be able to: Apply proper oral and written business communications skills, demonstrate knowledge of the various types of business structures and how they operate, demonstrate understanding of the fundamental principles and practices of accounting as a device for reporting business activity, apply the principles and practices of guest and customer services required in the hospitality industry, and gain practical experiences in the service or hospitality industry.