- School and Program Orientation
Welcome back to school! This session welcomes you to the college, introduces you to your fellow classmates, faculty, and staff, reviews the policies and procedures related to your studies, and prepares the student for their learning experience.
- Introduction to Technology
This course provides information and training for using the college's learning management system, online library resources and electronic textbooks, and an introduction to the tablet technology and Microsoft Office 365 software suite. Throughout the college's programs, students utilize technology (electronic books, online library, tablet/computers), use e-mail to communicate with instructors and submit assignments, internet for research and class activities, and use MS Office software to prepare letters and resumes, reports/assignments, and presentations. Multiple resources are provided during this course for students to read and practise their skills including courses in MS Word and MS Excel.
- Academic Success Strategies
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise.
Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success.
Students will work with teams and clients in a variety of settings. Theory, practical exercises, and activities in this course attribute to these types of settings.
- Microsoft Word
This course introduces the students to word processing with Microsoft Word 2016. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft Office 2016 where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Finally the course will explore the collaboration features of Word 2016 that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing and the use of OneDrive.
- Microsoft Excel
This course introduces the students to spreadsheets with Microsoft Excel 2016. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with DataSets and tables.
- Medical Language I: Medical Terminologies and Body Systems
This course will train students to apply the language of medicine to communicate information, in both written and verbal format, within the healthcare environment. Students will build a vocabulary of common medical terms and abbreviations applied in office administration/ assistant duties within a medical office and hospital. Students will learn to identify body systems and their basic components and functions, distinguish basic medical terms, abbreviations and specialty of care by identifying the prefixes, suffixes or word root. Importance is placed on spelling and pronunciation of terms associated to the body cavities, body orientation, planes and surfaces of body. In addition, students will learn medical language associated with digestive system, urinary system and integumentary system (skin).
- Health Care Communication & Interpersonal Skills
This course is specially designed for the new healthcare professional. In any business or interpersonal contact, an impression of a person forms in the first 10 to 15 seconds, so it is crucial to the success of that relationship. The importance of the ‘customer’ and of customer relations, to business success is examined in this course, including through case studies and role playing. Students learn relevant techniques in human behaviour and how they may be applied to improve customer (patient) relations in the medical office.
Learning basic communication skills, especially related to the medical field, will assist the student in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity will add another dimension in how to deal with patients and provide safer healthcare delivery in the medical office.
- Environmental Health, Safety, and Infection Control
This module will provide students with knowledge of the practices for infection control in health care settings. This course will cover terminology as it relates to the study of disease transmission and infection control and safety, chain of infection, methods of prevention and control of transmission of microorganisms, principles and techniques of disinfection and sterilization and processing of patient care procedure instruments, safety and workplace management of hazardous wastes. Emphasis on how to adapt federal and provincial infection control and safety guidelines and recommendations will also be discussed. The course will also provide didactic background as pre-requisite knowledge the succeeding clinical application courses. In the office setting, students learn about a selection of disinfectants and sterilizers to understand the importance of infection control in clinical practice and communication with the client.
- Medical Emergency Processes
This component provides students with the knowledge and skills that are required to recognize and prevent emergencies within the pharmacy, medical, or dental office. It will prepare students to assist the health care team in administering immediate care for the client in the health care office environment. Lectures, reading and assignments will provide a basic understanding of medical emergencies and the role of the office/pharmacy assistant in assisting with the administration of care used in the health care environment. This information permits the student to interpret and relay information and to communicate to the dentist, doctors and emergency workers.
- WHMIS 2015
Canadian law requires that any person exposed to hazardous materials in the workplace must be trained in the Workplace Hazardous Materials Information System (WHMIS). This course has been developed to meet and exceed the Canadian Occupational Health and Safety Regulations. WHMIS 2015 training includes the new Globally Harmonized System of Classification and Labelling for chemicals (GHS), as well as WHMIS legislation introduced in 1988.
- Medical Language II: Anatomy and Physiology
Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems. This second course of three parts on medical language continues to focus on various body systems. Subjects include: female reproductive system: organs, menstruation and pregnancy, pathology, clinical tests and procedures; male reproductive system: anatomy, pathologic conditions, and laboratory tests/clinical procedures; nervous system: general structure; neurons, nerves, and glial cells; the brain; the spinal cord and meninges; pathology; cardiovascular system: blood vessels and the circulation of blood; anatomy of the heart; physiology of the heart; blood pressure; and pathology; respiratory system: anatomy and physiology of respiration; pathology; clinical procedures; blood system: composition and formation of blood; blood clots; pathology; lymphatic and immune systems: lymphatic system; immune system; pathology; musculoskeletal system: bones; pathology; joints; muscles; sense organs: the eye; errors of refraction; pathology; clinical procedures; the ear; endocrine system: thyroid gland; parathyroid glands; adrenal glands; pancreas; pituitary gland; ovaries; testes.
- Medical Office Procedures
This course presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration. From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the general section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.
- Medical Language III: Diagnostic and Therapeutic Intervention
The third and final course on medical language focuses on the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. This course will train students to apply the language of medicine to communicate information, in both written and verbal format, within the healthcare environment. Students will build a vocabulary of common medical terms and abbreviations applied in office administration/ assistant duties within a medical office and hospital. Students will learn to recognize, define and distinguish basic medical terms pertaining to different medical specialties and medical specialists such as oncology, radiology, pharmacology and psychiatry. Students will also be able to describe generally used diagnostic tests, therapeutic modalities for each specialty of care.
- Medical Billing
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to the medical billing procedures in accordance with the BC Medical Services Plan (MSP) requirements and create medical billing data using the BC Medical Association Guide to Fees and ICD-9 Diagnostic Codes. WorkSafe BC, the Insurance Corporation of BC (ICBC), and medical legal billing requirements are also discussed.
Students also learn to perform medical billing data entry and preparation of billing statements using the Regent Smart series application, as well as understanding the transmission and receipt of data from the BC MSP office in Victoria.
In the second section of this course, students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing, including MSP, ICBC, WorkSafe BC, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, and transmit claims. Course time is also dedicated to tutorials to learn the MSP system.
- Medical Transcription
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents. With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports such as: admission and discharge summaries; chart notes; consultation letters; emergency room reports; history and physical examination reports; laboratory, radiology, and pathology reports; operative/procedure reports. In addition, the course is designed to enhance the student’s listening comprehension, editing and proofreading, again, with an emphasis on the speed and accuracy of their typing. The importance of confidentiality is also reinforced.
- Electronic Health Records
Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to health care professionals.
BC is participating in a ten year plan led by the Federal Government's Canada Health Infoway to create a safer and more efficient healthcare system by creating electronic health records (EHRs).
In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations and innovations, electronic orders and results, workflow examples, and billing codes.
- Clinical Procedures
Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices. Topics include: quality assurance and infection control; use of personal protective equipment, materials, and maintaining medical & surgical asepsis; taking vital signs, respiration rate, blood pressure, height, weight, and vision examinations; assisting with medical examinations; sterilization procedures; urine tests and specimens; blood glucose testing procedures; various smears and cultures, viruses, pap smears, and other specimen testing; variety of diagnostic tests; safe environments, injury prevention; causes and prevention of cumulative stress disorders; and administration of medical supplies.
- MOA Practicum (3 weeks)
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable “real world” experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum “package” that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
- Dental Sciences Foundations
In this course, students will learn examine the normal development of the oral cavity and teeth. Topics include: medical-dental language; dental terminology; oral structures and facial anatomy; general anatomy of the tooth; eruption schedules – primary and permanent; types of occlusion; numbering systems; preventive dentistry; and oral health.
- Dental Office Procedures
This course presents complete and accurate coverage of the basic skills needed to perform effectively as a dental receptionist and will provide students with the knowledge and skills related to dental reception procedures. Topics will include the daily routines and tasks of an office, telephone, developing client communication skills and the basic steps in filing. Students will practise appointment management, and establish continuing-care systems. This course will also teach students various formatting styles to written communication, inventory systems, and time management. Other topics include becoming familiar with dental specialties and become acquainted with types of drugs commonly prescribed in a dental office.
- Dental Software Management
Students are introduced to dental software packages commonly used in offices and facilities. The software functions include patient registration, appointment booking, billing, reconciliations, and records management. The course also describes the various reports used in dental office bookkeeping in a computerized system. Topics in this course also include: dental software applications,setting up and adjusting appointments,insurance billing/pre-determinations, reconciliation of accounts at day-end; month- and year-end processing, correcting billing errors, office reporting: providers work; A/R; patient lists; and labels.
- Dental Insurance
Pre-requisite: DOA110 – Dental Reception Procedures; DSM4 – Dental Software Management
Following dental reception and office procedures training, this course expands into an overview of dental insurance. The course provides students with the knowledge and skills related to the use of provincial dental fee guides and claims terminology. Topics will include dental benefits and identifying parties affected by dental benefits. This course will also teach students how to perform all tasks associated with preparing dental claim forms. This will include paper claim forms and predeterminations. The course introduces the student to common dental benefits, benefit limitations, exclusions, coordination of benefits and determining order of liability. Other topics will include assignment of benefits, copayments, calculating copayments and explanation of benefits.
- Charting and Records Management
Pre-requisite: DOA110 – Dental Reception Procedures
Students begin this course with an introduction to ethics and protecting the privacy of dental clients. This course provides students with the knowledge and skills to maintain patient records. Topics will include patient registration, health history forms, records retention and records transfer. Students will learn symbols and abbreviations used in clinical charts and practise entering existing conditions and recording treatment procedures on a clinical chart.
- Financial Systems
Pre-requisite: DOA110 – Dental Reception Procedures
This course will teach students how to perform all tasks associated with basic office bookkeeping. Students will learn financial systems used in a dental office including accounts receivable and accounts payable. The course also covers establishing financial arrangements, payrolls basics, petty cash, debit and credit transactions, daily banking and bank reconciliation. Other topics include marketing the dental practice.
- Dental Reception Practicum
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience.
Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
- Career & Employment Strategies
This course looks at the planning, preparation, execution, and follow-up stages of an interview: how people find jobs; employer expectations; presenting an enthusiastic attitude; focusing on the right job; transferable skills; the job interview; effective resume preparation; cover and thank you letters; effective telemarketing; tapping the hidden job market; handling objections; job search management; self-confidence and self-esteem building; mock interviews (video-taped); and individual counselling and coaching.