- Student Success Strategies
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success
- Hospitality Today
The student will gain the knowledge how the hospitality industry started and the able to evaluate the significance of the hospitality today. Training will include the importance of customer service, along with many soft skills aspects of the hospitality industry.
- Housekeeping Management
Students will gain a comprehensive overview of all aspects of housekeeping management including quality maintenance, staffing, planning, and technical considerations.
- Front Office Management
Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained on the importance of guest service, along with the many technical aspects of front office management.
- Hospitality Computer Systems
Students will become familiar with the specialized computer applications used in the hospitality industry with emphasis on reservations systems, property management systems, and food and beverage sector systems.
- Hotel/Motel Security Management
Students will be prepared to meet the vital issues facing today’s hospitality industry pertaining especially to security issues. Students will learn about proven strategies that protect both employees and guests.
- Hospitality Supervision
Students will examine the role of the supervisor in lodging and food service operations, and will learn staff supervision skills techniques. Specific techniques for effective communication, increasing productivity and controlling labour costs are covered.
- Basic Accounting for the Hospitality Industry
Students will be introduced to basic fundamental accounting issues and procedures required in hotels, restaurants, and clubs. Students will learn the responsibility of a hospitality property’s accounting department, advantages and drawbacks of various types of income statements, and the role of inventory in calculating profit.
- Food & Beverage Services
Students will be introduced to all aspects of food and beverage operations including planning, management, efficiencies and delivery of services of dining, banquet, catering, club and room service operations.
- Hospitality Sales & Marketing
Students will be introduced to proven marketing strategies and examine how these strategies are successfully implemented in marketing the hospitality services of hotels, motels and resorts.
- Leadership and Management
This course is designed to provide students with a basic understanding of reliable leadership and management methods for surviving and thriving in the midst of chaotic change. This course will assist future industry leaders in making valuable contributions to their organizations and, at the same time, enhance the personal satisfaction gained from their work lives.
- Human Resources Management
Students will learn the skills required by hospitality professionals on managing and retaining qualified employees. Some topics covered include: attracting and retaining productive employees, scheduling, training and job satisfaction, incorporating needs of people of different age groups and backgrounds, and handling labour relations and union issues.
- Hospitality Facilities Management
Students will learn how to work effectively with facilities engineering and maintenance departments including designing for food and beverage provisioning, telecommunications systems, and coordinating operations with renovation projects.
This module is for course credits but has no grade. Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
- Career and Employment Strategies
In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market. Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online. Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews. This course also looks at the planning, preparation, execution, and follow-up stages of an interview: How people find jobs; Employer expectations; Presenting an enthusiastic attitude; Focusing on the right job and the hidden job market; Transferrable skills; Thank you letters; Effective telemarketing; Handling objections, self-confidence, and self-esteem; Individual counselling and coaching.