- Career and Employment Strategies
In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market. Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online. Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews. This course also looks at the planning, preparation, execution, and follow-up stages of an interview: How people find jobs; Employer expectations; Presenting an enthusiastic attitude; Focusing on the right job and the hidden job market; Transferrable skills; Thank you letters; Effective telemarketing; Handling objections, self-confidence, and self-esteem; Individual counselling and coaching.
- Professional Skills
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
- Insurance Fundamentals
This course introduces the student to common types of
insurance offered by banks and financial institution. The focus
is on personal insurance, with emphasis on home, automobile
and life insurance as well as health and disability insurance,
and travel insurance. Insurance for investments such as
mortgage insurance is also covered. The procedures and
forms for arranging and selling each type of insurance to
clients are discussed.
- Mutual Funds
This course focuses on the knowledge and skills required to be
a mutual fund salesperson. Students study the economic and
investment framework in which the mutual fund industry
operates in Canada and the activities and processes used to
develop a mutual fund solution for clients. Successful
completion of this course provides graduates with the
opportunity to register to sell mutual funds.
Designed to build knowledge and understanding of
investments handled in branches of financial institutions and
how to sell or suggest them to customers.
- Investor-Client Professionalism and Ethics
Although customer service and sales are stressed throughout
the program, this course analyzes - in depth - the service given
in several industries and emphasizes the need for first-class
service at all times.
- Consumer and Mortgage Credit
This course is designed to foster a complete understanding of
all aspects of consumer credit and mortgage credit - from
taking an application to handling overindebtedness.
- Foreign Exchange
This course covers all procedures required to process any
foreign exchange transactions a customer service
representative will be expected to handle.
- Banking Fundamentals 2
This course is designed to give more practical experience in
dealing with basic transactions and also to make students
aware of security precautions common to all financial
- Banking Fundamentals 1
This course gives a thorough knowledge of the basic personal
bank accounts, how to process daily transactions, and an
understanding of how to offer appropriate accounts to meet a
- Microsoft Excel
Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with datasets and tables.
- Microsoft Word
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
- Fundamentals of Computers
This course presents an introductory look at Windows 7 and its interface, tools, and features. You will learn about the fundamentals of navigating and personalizing the interface, organizing files and folders, using media devices, and searching for information. This course relies heavily on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis.
- Student Success Strategies
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success