img
Welcome to CDI Live Chat

How can we help you?

Logo
Hello and welcome to CDI College.

Are you interested in one of our programs?

Patience and a Sense of Humor Are Good Traits for the IT Sector

Friday, April 20, 2012

Computer Support Technicians spend a great deal of time answering customers' questions, concerns and complaints while maintaining a calm attitude the whole time. Even though the majority of inquiries are computer and tech related, these pros may have to deal with peculiar - and sometimes hilarious - questions.

The Globe and Mail recently highlighted the results of a survey of 1,600 chief information officers at companies across Canada and the United States to find the strangest questions that their tech-support staff received.

Some queries were related to the field, although rather basic, such as "How do I start the internet?" and "Will you show me how to use the mouse?" Other concerns were just downright comical. Some support techs were asked to answer "How do I clean cat hair out of my computer fan?" and "Can I turn on the coffee pot with my computer?"

Ultimately, the survey results demonstrated that tech-support workers must possess a great deal of composure and patience to get their jobs done, as well as a sense of humor for when dealing with eccentric individuals.

Students can prepare for a career in IT support by enrolling in the Computer Support Technician program at CDI College. For more information about the program, fill out the form on the right.

Ready to Get Started?

Once you take the first step, one of our Student Advisors will get in touch to better understand your goals for the future.