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Diploma Program

Medical Office Assistant

Diploma

42 weeks

Qualified Instructors

This program can be offered at the campus(es) below. Please contact the campus of your choosing for program availability and delivery methods.

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Combined

Combined

Employment Rate

94%

*Jan-Dec 2023, CDI College MB;

Get Hands-on Training as a Medical Office Assistant

Medical office assistants thrive in fast-paced environments such as hospitals, clinics, and doctors' offices.

 

The Medical Office Assistant program at CDI College instills a comprehensive understanding of Microsoft Word, Excel, medical terminology, anatomy, medical transcription and more, with a practicum to give you the experience you need to succeed.

  • MICROSOFT EXCEL
  • MEDICAL TRANSCRIPTION
  • BUSINESS ENGLISH
  • CLINICAL PROCEDURES
  • KEYBOARDING
  • MEDICAL BILLING
  • FIRST AID
  • MEDICAL TERMINOLOGY
  • MICROSOFT WORD
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Registered College

CDI College is registered with the Manitoba Ministry of Advanced Education and Training under the Private Vocational Institutions Act
 

Program Intro Background

Program Courses

Student Success Strategies

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The purpose of this course is to provide students with the knowledge, skills and study techniques to help foster effective learning and a positive educational experience. This course explores two components of learning styles, Multiple Intelligence-based theory and Personality Spectrum – MBTI-based theory, and how learning styles and personality types affect learning. The course will cover the importance of values, their relationship to goals and goal setting. Strategies for setting personal goals, prioritizing tasks, managing time, and the stress that results from study or work situations will be explored and practiced through active participation in learner-centred activities. Effective study habits, techniques for preparing for tests and productive note taking strategies are key topics of this course that will provide the students with the necessary skills and attitudes to be successful in school. Having a sound understanding of financial, money, credit and debt matters and their implication on our lives is critical knowledge to have. Students taking this course will benefit from completing the Financial Management Workshops, which provides comprehensive coverage of financial and money management skills that will allow them to better save, budget, and manage their money and financial situations.

Microsoft Word

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This course introduces the students to word processing with Microsoft Word. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft Office where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Finally the course will explore the collaboration features of Word that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing and the use of OneDrive.

Microsoft Excel

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This course introduces the students to spreadsheets with Microsoft Excel 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup, and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with Datasets and tables.

Microsoft Outlook

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This course explores information management using Microsoft Outlook 2013. It will present the Microsoft Outlook application interface, tools, and features. You will learn about the fundamentals of an e-mail application including scheduling and calendars; contact lists; and creating, forwarding, and managing messages. This course relies heavily on hands-on practical activities that allow you to learn the concepts by practicing them on a regular basis.

Keyboarding

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This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment. Students must achieve a speed of 50 words per minute.

Medical Language I

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Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations.

Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.

In the first level of the course, students will learn the medical language including:

  • The  basic  structure  of  medical  language  and  its components: roots, prefixes, suffixes, combining forms, and combining vowels.
  • Medical abbreviations.
  • The body in health and disease.
  • Medical specialties and body systems, including:
  • Dermatology and the integumentary system
  • Orthopedics and the musculoskeletal system
  • Gastroenterology and the digestive system
  • Cardiology and the cardiovascular system
  • Hematology and immunology, and the blood and lymphatic systems
  • Pulmonology and the respiratory system.

Medical Language II

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This course continues from Medical Language I, with the same delivery format and further areas of specialization in medical terminology.

  • Review of word parts and additional medical abbreviations
  • Additional medical specialties and body systems, including:
  • Urology and the urinary system
  • Endocrinology and the endocrine system
  • Neurology and the nervous system
  • Otolaryngology and the special senses (ear and eye)
  • Gynecology and obstetrics, and the female reproductive system
  • Genitourinary (male reproductive) system

Medical Office Procedures

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This course presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration.

From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the general section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.

Medical Billing

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All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance program.  Students will be introduced to the medical billing procedures in accordance with the Manitoba requirements and create medical billing data using the appropriate Manitoba Fee Guide and Diagnostic codes. Third party insurance and medical legal billing requirements are also discussed.

 

Students will learn to perform the various medical billing data entry tasks using the Optimed Accuro system. Students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing, including provincial and third party insurance, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, andtransmit claims.

Medical Transcription

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Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents.

With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports such as:

  • Admission and discharge summaries
  • Chart notes
  • Consultation letters
  • Emergency room reports
  • History and physical examination reports
  • Laboratory, radiology, and pathology reports
  • Operative/procedure reports

In addition, the course is designed to enhance the student’s listening comprehension, editing and proofreading, again, with an emphasis on the speed and accuracy of their ttyping. The importance of confidentiality is also reinforced. 

Electronic Health Records

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Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations; electronic orders and results; workflow examples; and billing codes.

Clinical Procedures

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Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices. 

Topics include:

  • Quality assurance and infection control
  • Use of personal protective equipment, materials, and maintaining medical & surgical asepsis
  • Taking vital signs, respiration rate, blood pressure, height, weight, and vision examinations
  • Assisting with medical examinations
  • Sterilization procedures
  • Urine tests and specimens
  • Blood glucose testing procedures
  • Various smears and cultures, viruses, Pap smears, and other specimen testing
  • Variety of diagnostic tests
  • Safe environments, injury prevention
  • Causes and prevention of cumulative stress disorders
  • Administration of medical supplies

Practicum

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This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.

Career & Employment Strategies

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In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online.
Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews.

This course also looks at the planning, preparation, execution, and follow-up stages of an interview:

  • How people find jobs
  • Employer expectations
  • Presenting an enthusiastic attitude
  • Focusing on the right job and the hidden job market
  • Transferrable skills
  • Thank you letters
  • Effective telemarketing
  • Handling objections, self-confidence, and self-esteem
  • Individual counselling and coaching

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Admission

Benefits of this program

Employment Opportunities

  • Grade 12 or equivalent OR mature student status (19 years of age and one year out of high school)
  • Passing score on the entrance examination
  • Criminal record check
  • Transfer your skills to a range of medical and dental office settings
  • Get real-world, hands-on training
  • Thrive in a supportive community with classmates, instructors, and support staff
  • Learn the day-to-day operations of medical office administration
  • Experience an unmatched level of support from our Student Services department
  • Get proficient in dealing with insurance and billing processes
  • Receive assistance finding jobs and creating resumes from our Career Services team
  • Admitting Clerk
  • Medical Office Administrator
  • Medical Office Assistant
  • Medical Secretary
  • Medical Transcriptionist
  • Grade 12 or equivalent OR mature student status (19 years of age and one year out of high school)
  • Passing score on the entrance examination
  • Criminal record check
  • Transfer your skills to a range of medical and dental office settings
  • Get real-world, hands-on training
  • Thrive in a supportive community with classmates, instructors, and support staff
  • Learn the day-to-day operations of medical office administration
  • Experience an unmatched level of support from our Student Services department
  • Get proficient in dealing with insurance and billing processes
  • Receive assistance finding jobs and creating resumes from our Career Services team
  • Admitting Clerk
  • Medical Office Administrator
  • Medical Office Assistant
  • Medical Secretary
  • Medical Transcriptionist
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Gain a distinct advantage by earning industry-recognized certifications that validate your expertise and skills in key areas such as digital marketing, project management, and CRM. Our program prepares you to succeed, whether you're advancing, switching careers, or starting your own business. Invest in yourself and join a community of certified professionals shaping the digital economy.

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Industry Leading Employers

Our extensive network and reputation for excellence ensure that graduates are in high demand in today's competitive job market. Prepare to excel in sought-after roles with renowned companies and unlock limitless career opportunities. Elevate your career trajectory and secure your future with our program tailored to meet the demands of industry leaders.

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Hear From Our Graduates

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The class sizes are much smaller, which gives us the chance to talk to the instructor one-on-one. My teachers push me to do my best, even when I doubt myself.

Chelsea F.

Medical Office Assistant Graduate

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My instructor has been such a great help to me, especially when I have felt frustrated to the point of throwing in the towel. I love coming to school and learning. It has helped me become successful at what I am doing now and I feel more confident than I have ever felt in the past.

Wanda L.

Medical Office Assistant Graduate

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