"During my practicum, I was able to put the skills I learned at CDI to use and gain valuable experience in the field that lead to a position with my employer. I am currently working as a Support Analyst with the federal government. I have a very rewarding career now doing what I love. I would absolutely recommend the program to anyone that wants a career in the IT field.” - Bryan B., CDI College Graduate
The information technology industry needs skilled help desk analysts to troubleshoot software and hardware issues. CDI's Help Desk Analyst diploma program teaches students the technical skills necessary to service computer systems and the customer service skills to assist computer users.
Students receive hands-on training on industry-standard software, and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows XP, MS Office applications, and help desk techniques.
Students will be supported in their job search after graduation through CDI's Employment Services department. The department teaches graduates resume writing techniques as well as job search and interviewing skills.
This program is 22 weeks in length.
Job Opportunities
- Computer Technicians
- Technical Support Specialists
- Help Desk Troubleshooter
- Help Desk Analyst
Help Desk Analyst
Also offered in British Columbia as Computer Support Technician At:
SurreyAlso offered in Ontario as Information Systems Support Specialist - Ontario At:
Ajax Hamilton Mississauga North York Scarborough TorontoProgram Courses
The program outline below is for Alberta . Click here to see the outlines for British Columbia and Ontario.
| Code | Course Name | Hours |
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- Students will have the opportunity to review and discuss the final practicum placement. Simulated practice may be given in panel interviews as well as practice scenarios for the job interview. Students will update their resumes and cover letters. Students will have use of a Job Search lab which has unlimited Internet access, a job search resource library and a fax machine and phone for contacting prospective employers.
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- This course is designed to provide realistic exposure and experience for the student in troubleshooting MSOffice applications and using industry standard help desk software to manage support requests.
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- This course is a general overview of computers and computer terminology. It describes the hardware that makes up a computer system as well as the software that makes it functional and useful. Students learn about the user interface, common software applications and the Internet. The issues and challenges associated with using computers, such as ergonomics, privacy and security are also introduced.
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- This course focuses on the hardware and software operating systems that run today’s personal computers. Emphasis will be placed on commands, functions, and terminology through practical instruction in the installation, configuration, and upgrade of Windows operating systems. Students will also be given an in-depth look at the variety of computer hardware components and their related functions. Other topics to be discussed include installing, troubleshooting, and repairing PC hardware and operating systems.
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- This course provides an overview of the field of local area networking and internetworking. Students are introduced to the terminology, operating systems, hardware, and administration of various components of a computer network, including network topology, TCP/IP, the OSI reference model, and network security, among others. Students also learn and perform basic end-user functions and introductory administration operations of a network.
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- The Phase 1 Integration Project is a hands-on test of a variety of concepts covered in previous courses. The student will be required to demonstrate skills as a PC and network technician as well as prove the ability to utilize information technology in a typical business setting.
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- The Phase 2 Integration Project for the Network and Internet Security Specialist (NISS) and Network Administrator (NA) programs is a hands-on test of a variety of concepts presented throughout previous courses which focuses on the Windows Server, Windows and Linux operating systems.
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- This program includes a practicum component consisting of 100 hours of work at a job site. This practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.
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- This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
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- This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.
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- This course covers the essential topics necessary to enable students to set up and support the client side of a network operating system. Students build real world support skills by working via lessons and hands-on labs to gain practical experience with installing, administering, and troubleshooting a network operating system desktop environment.