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Information Systems Support Specialist

Information Technology (IT) has become a vital part of all business. The efficient transmission of information and the storage and analysis of it are among the most important functions. Information Systems Support Specialists help organizations share and store information through computer networks, systems and databases.

The Information Systems Support Specialist program will provide students with both theory and practical experience necessary to design, implement, manage, and maintain computers and network installations in organizations of all sizes. The program covers a wide range of topics from hardware installation, configuration, and networking to Windows operating systems, MS Office support and help desk techniques.

Students will study the theory of computer systems hardware and software components and develop the practical skills through hands-on lab training. In addition, they’ll learn about help desk and troubleshooting operations.

The Information Systems Support Specialist program helps students prepare for industry standard certification examinations including Computing Technology Industry Association (CompTIA) A+ and Net+ as well as Microsoft Certified Technology Specialist (MCTS).

Program Courses

CESO - Career and Employment Strategies
This course will assist students in planning, preparation, and job search execution. Students will prepare personal marketing collateral and will practice a variety of interviewing techniques.
PSKO - Professional Skills
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
HDUO - Help Desk and User Support
This course is designed to provide realistic exposure and experience for the student in troubleshooting MS Office applications and using industry standard help desk software to manage support requests.
WN7O - Configuring a Windows Client Operating System
This course explores the features and capabilities of a Windows operating system. Students will install and configure a Windows based operating system. Students will explore system requirements, user and system management and administration, networking and remote access services. The course will also explore how the operating system will interoperate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.
PI1O - Phase 1 Integration Project
This course integrates all previous learning. Students will complete the set up and configuration of a PC and network hardware and software. They will also troubleshoot the PC and network environment.
NWPO - Network+
The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to set up and configure networks. Students will also learn about network security, wireless networks, as well as Voice over IP network capabilities.
PC2O - Managing and Maintaining PCs (A+): Part 2
This course is the second of two consecutive courses that align to the CompTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install, configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.
PC1O - Managing and Maintaining PCs (A+): Part 1
This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course align to the CompTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.
ICAO - Introduction to Computer Applications
This course is a broad-based introduction to using a personal computer. It teaches the fundamentals of an operating system and the most popular application software including word processing, spreadsheets, and presentations. You will also learn about the Internet, Web browsers, electronic mail and antivirus software. The course is based on the Windows 7 operating system, Microsoft office 2010 and a variety of popular software programs for the Internet-related and security-related applications.
SSSO - Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.