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Medical Office Administrator

The purpose of this program is to develop skills in four key areas: medical terminology, medical office administrative skills, medical transcription, and word processing.  In addition, the program fosters the development of interpersonal skills, organizational effectiveness, and communication skills necessary to function in a medical environment.

Program Courses

BCAO - Business Computer Applications
The first component of this course is designed to introduce students to basic computer literacy through familiarization with the components that make up a computer. Students will also look at the Windows operating system to learn how to manage a computer on a regular basis. The second component of this course will teach the basic skills required to work with a variety of business documents including the following MS Office Products Word, Excel, and PowerPoint. The third and final component is designed to introduce students to considerations for living online. Students will look at what the Internet is and how e-mail has made a huge impact on communicating with others as well as look at how to find information on the Internet and avoid risk to personal security while online.
ON-MOA199 - Practicum
This module is for course credits but has no grade. Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee for the four weeks in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is a mandatory diploma requirement. The business organization does not pay for the services of the student during the practicum.
CESO - Career and Employment Strategies
This course will assist students in planning, preparation, and job search execution. Students will prepare personal marketing collateral and will practice a variety of interviewing techniques.
PSKO - Professional Skills
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
CPRE - CPR and First Aid
Students will participate in the Standard CPR and First aid training provided by a recognized external agency. Upon completion of this training students will receive the standard CPR certification.
CLPO - Clinical Procedures
Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices.
EHRO - Electronic Health Records
Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations, electronic orders and results, workflow examples, and billing codes.
MBLO - Medical Software and Billing
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to, and practice the procedures, requirements, and codes promulgated by the provincial government for the invoicing and recovery of the doctors’ fees from the provincial medical insurance plan. Course time is also dedicated to tutorials to learn the Medical software system.
MOPO - Medical Office Procedures
Students will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management, and organizational skills and the use of general office equipment. Students will also learn the techniques of both manual and computer based appointment scheduling by learning to assess and prioritize calls (telephone triage) to most effectively schedule the physician’s limited time.
MTRO - Medical Transcription
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data, in different accents. The emphasis of the module is on speed and accuracy. This course also familiarizes the student with various medical letters and reports routinely dictated by the medical profession. The student utilizes transcription equipment or software to practise the correct formatting, spelling, and grammar used in these reports. Medical Transcription is taught based on the completion of the Medical Language I and II courses as to reinforce medical terms and procedures.
ML2O - Medical Language II
This course continues from Medical Language I with the same delivery format and further areas of specialisation in medical terminology.
ML1O - Medical Language I
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations, and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
KBFOML - Keyboarding
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information and develop the proper keyboarding techniques and skills. The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques and improve their word processing techniques in a windows environment.
FCMO - Fundamentals of Computers
This course presents an introductory look at Windows 7 and its interface, tools, and features. You will learn about the fundamentals of navigating and personalizing the interface, organizing files and folders, using media devices, and searching for information. This course relies heavily on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis.
SSSO - Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.