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Help Desk Analyst

The information technology industry needs skilled help desk analysts to troubleshoot software and hardware issues. CDI College's Help Desk Analyst diploma program teaches students the technical skills necessary to service computer systems and the customer service skills to assist computer users.

Students receive hands-on training on industry-standard software and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows, MS Office applications, and help desk techniques.

Students will be supported in their job search after graduation through CDI College's Employment Services department. The department teaches graduates resume writing techniques as well as job search and interviewing skills.

Program Courses

CESE - Career and Employment Strategies
This course looks at the planning, preparation, execution, and follow-up stages of an interview.
PSKE - Professional Skills
This course is designed to equip students with inter-personal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises and discussion, students learn and practice key communication skills.
HDUE - Help Desk and User Support
This course is designed to provide realistic exposure and experience for the student in troubleshooting MSOffice applications and using industry standard help desk software to manage support requests.
CWCO - Configuring a Windows Client Operating System
This course explores the features and capabilities of a Windows operating system. Students will install and Configure a Windows based operating system. Students will explore System requirements, User and System Management and Administration, Networking and Remote access services. The course will also explore how the operating system will interoperate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.
NP1E - Phase 1 Integration Project
The Phase 1 Integration Project is a hands-on test of a variety of concepts covered in previous courses. The student will be required to demonstrate skills as a PC and network technician as well as prove the ability to utilize information technology in a typical business setting.
NPSE - Network+
The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to set up and configure networks. Students will also learn about network security, wireless networks as well as Voice over IP network capabilities.
AP3E2 - Managing and Maintaining PCs: A+ Part 2
This course is the second of two consecutive courses that align to the COMPTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.
AP3E - Managing and Maintaining PCs: A+ Part 1
This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course will align to the CoOMPTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that make up a computer system and how to troubleshoot common hardware problems.
INCE - Introduction to Computers
This course gives the student an introduction to computer systems, the Windows operating system and the computer software applications that are commonly used today. It covers the basic use of the Windows operating system and Internet software, the text editing and document formatting capabilities of Microsoft Word as well as Microsoft Excel spreadsheet software and Microsoft PowerPoint presentation software.
SSSE - Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.