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Medical Office Assistant

Medical office assistants work in fast-paced medical office jobs in environments like hospitals, clinics, and doctors' offices. CDI College's Medical Office Assistant program teaches a balance of office procedures and technology like Microsoft Word and Excel programs and medical fundamentals like medical terminology, anatomy, and medical transcription. Students also gain real-world experience through a mandatory practicum.

Students continue to be supported after graduation through our Career and Employment Services department, which assist with job search and interviewing skills, employer expectations, and resume preparation.

Program Courses

MB-MOA199 - Practicum
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
CES4B - Career and Employment Strategies
This course looks at the planning, preparation, execution, and follow-up stages of successful job search.
MED164 - Clinical Procedures
Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices.
MED154 - Electronic Health Records
Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations; electronic orders and results; workflow examples; and billing codes.
MED140 - Medical Transcription I
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents. With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports.
MED134 - Medical Billing
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance program. Students will be introduced to the medical billing procedures in accordance with the Manitoba requirements and create medical billing data using the appropriate Manitoba Fee Guide and Diagnostic codes. Third party insurance and medical legal billing requirements are also discussed. Students learn to perform medical billing data entry and preparation of billing statements using the Optimed Accuro system. Students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing including provincial and third party insurance, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, and transmit claims.
MED124 - Medical Office Procedures
This course presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration. From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the general section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.
MED115 - Medical Language II
This course continues from Medical Language I with the same delivery format and further areas of specialization in medical terminology.
MED114 - Medical Language I
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations, and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
KBFOM - Keyboarding
This assigned requirement provides the student firstly with an introduction to the fundamentals of keyboarding to help them reinforce their English language skills and develop their ability to key and compose information. Students will be introduced and guided through this assignment to help them develop both speed and accuracy while applying the proper keyboarding techniques and position, with a goal to reach a passing requirement of an accurate typing speed exceeding 50 wpm. Students will also develop their proofreading and word processing techniques. Computer labs are available to students during the College’s operating hours. The keyboarding software is web-based so students can also practice off-campus as well. Regular monitoring by a facilitator will ensure students receive ample support and stay on track to reach the required outcome.
MOT4 - Microsoft Outlook
This course presents the MS Outlook application interface, tools, and features. You will l earn about the fundamentals of an e-mail application, scheduling, calendars, contact lists, creating, forwarding and managing messages. This course relies heavily upon hands-on practical activities that allow you to learn concepts by practicing them on a regular basis.
MSEO4 - Microsoft Excel
This course introduces the students to spreadsheets with Microsoft Excel 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup, and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with Datasets and tables.
MSWO4 - Microsoft Word
This course introduces the students to word processing with Microsoft Word 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of Microsoft Office 2013 where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization, and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates, footnotes and endnotes, and mail merges. Finally the course will explore the collaboration features of Word 2013 that allow users to share and collaborate on documents through the use of track changes, sharing, and reviewing and the use of SkyDrive.
SSS4 - Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.