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Information Systems Support Specialist

The Information Systems Support Specialist program is designed for students wishing to pursue a career in the Information Technology industry. The program will provide the student with the knowledge and skills necessary to service computer systems and to support the users of these systems.

The content of this networking program is based on industry certification requirements determined by Microsoft and CompTIA. If you determine that certification is an additional goal to your diploma, our courses will help to prepare you for your exams. Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as an IT professional.

Students receive hands-on training on industry-standard software, and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows operating system, MS Office applications, and help desk techniques.

Students will be supported in their job search after graduation through CDI College's Employment Services department. The department teaches graduates resume writing techniques as well as job search and interviewing skills.

Admissions Requirements

Students must meet all of the pre-requisites listed below, meet their financial obligations with the college, and acknowledge their understanding of the college’s policies and procedures provided in the student handbook, prior to starting classes.

  • High school graduation or equivalent, or mature student status.
  • Pass college's admissions test. 

Program Courses

ISSS199 - Practicum
This program includes a practicum component which consists of work at a job site. The practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.
CES4 - Career and Employment Strategies
In addition to learning career-oriented skills, students at CDI College also learn how to prepare themselves for successfully acquiring a job in their chosen profession. This course will assist students in planning, preparation, and job search execution. Students will prepare personal marketing collateral and will practice a variety of interviewing techniques.
PSKO - Professional Skills
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
HDUO - Help Desk and User Support
This course is designed to provide realistic exposure and experience for the student in troubleshooting MS Office applications and using industry standard help desk software to manage support requests.
WN7O - Configuring a Windows Client Operating System
This course explores the features and capabilities of a Windows operating system. Students will install and configure a Windows based operating system. Students will explore system requirements, user and system management and administration, networking and remote access services. The course will also explore how the operating system will interoperate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.
VSOO - Visio
IT professionals are constantly working with a variety of diagrams from basic flowcharts to floor plans and Network diagrams. This Introduction to Microsoft Visio course is designed for students who are new to Visio and who will be using Microsoft Visio to create basic workflows and perform end-to-end flowcharting and diagrams. Students will learn about the tools and features of Visio and apply the skills to create a variety of diagrams on a scale from the basic organizational charts and flowcharts to the more complex workflow diagrams and network diagrams.
NWPO - Network+
The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to set up and configure networks. Students will also learn about network security, wireless networks, as well as Voice over IP network capabilities.
PC2O - Managing and Maintaining PCs (A+): Part 2
This course is the second of two consecutive courses that align to the CompTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install, configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.
PC1O - Managing and Maintaining PCs (A+): Part 1
This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course align to the CompTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.
ICAO - Introduction to Computer Applications
This course is a broad-based introduction to using a personal computer. It teaches the fundamentals of an operating system and the most popular application software including word processing, spreadsheets, and presentations. You will also learn about the Internet, Web browsers, electronic mail and antivirus software. The course is based on the Windows 7 operating system, Microsoft office 2010 and a variety of popular software programs for the Internet-related and security-related applications.
SSS4BC - Student Success Strategies
Students will gain a better understanding of themselves through an exploration of their personal attributes, transferable skills, and learning styles. This course will introduce techniques for time, conflict, and stress management and develop interpersonal communication skills. Fundamental study and motivation skills will be covered, preparing students to excel in their program of choice. Students will also prepare a professional resume and learn how to write effective cover letters.