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British Columbia

Programes and Courses

Technology

Information Systems Support Specialist

program courses

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  • ISSS199 - Practicum
  • This program includes a practicum component which consists of work at a job site. The practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.

    X

  • CES4 - Career and Employment Strategies
  • In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies, role-playing, take-home assignments and discussion. Students will learn relevant theories of human behaviour and how they may be applied to resolve conflicts and improve customer relations.

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  • PSKO - Professional Skills
  • This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.

    X

  • HDUO - Help Desk and User Support
  • This course is designed to provide realistic exposure and experience for the student in troubleshooting MS Office applications and using industry standard help desk software to manage support requests.

    X

  • WN7O - Configuring a Windows Client Operating System
  • This course explores the features and capabilities of a Windows operating system. Students will install and configure a Windows based operating system. Students will explore system requirements, user and system management and administration, networking and remote access services. The course will also explore how the operating system will interoperate with other operating systems. Students will learn the concepts of system security as they apply to the operating system as well as disaster protection, recovery and troubleshooting. The final part of this course will explore the operating system support for software applications as well as the optimization of the operating system.

    X

  • VSOO - Visio
  • IT professionals are constantly working with a variety of diagrams from basic flowcharts to floor plans and Network diagrams. This Introduction to Microsoft Visio course is designed for students who are new to Visio and who will be using Microsoft Visio to create basic workflows and perform end-to-end flowcharting and diagrams. Students will learn about the tools and features of Visio and apply the skills to create a variety of diagrams on a scale from the basic organizational charts and flowcharts to the more complex workflow diagrams and network diagrams.

    X

  • NWPO - Network+
  • The Network+ course will provide students with an introduction to the theory of networks. Students will learn basic networking concepts relating to the types of networks, general networking components, specialized hardware and software associated with networks, and how to set up and configure networks. Students will also learn about network security, wireless networks, as well as Voice over IP network capabilities.

    X

  • PC2O - Managing and Maintaining PCs (A+): Part 2
  • This course is the second of two consecutive courses that align to the CompTIA A+ certification requirements. This course focuses on the software installation, configuration and troubleshooting as well as system security. Students will gain an understanding of the various network models, standards and protocols. Students will install, configure and troubleshoot operating system software as well as application software packages. Finally the course will explore security issues involving software installations.

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  • PC1O - Managing and Maintaining PCs (A+): Part 1
  • This course is the first of two courses that cover the general installation, maintenance and management of computer hardware and software resources. This first course focuses on the hardware resources that make up a computer system course align to the CompTIA A+ learning objectives. Students will learn about the operation of microcomputer systems, the various hardware components that makeup a computer system and how to troubleshoot common hardware problems.

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  • ICAO - Introduction to Computer Applications
  • This course is a broad-based introduction to using a personal computer. It teaches the fundamentals of an operating system and the most popular application software including word processing, spreadsheets, and presentations. You will also learn about the Internet, Web browsers, electronic mail and antivirus software. The course is based on the Windows 7 operating system, Microsoft office 2010 and a variety of popular software programs for the Internet-related and security-related applications.

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  • SSS4BC - Student Success Strategies
  • Students will gain a better understanding of themselves through an exploration of their personal attributes, transferable skills, and learning styles. This course will introduce techniques for time, conflict, and stress management and develop interpersonal communication skills. Fundamental study and motivation skills will be covered, preparing students to excel in their program of choice. Students will also prepare a professional resume and learn how to write effective cover letters.