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British Columbia

Programes and Courses

Healthcare

Medical Office Assistant - Advanced Practice

program courses

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  • MED399 - MOA Practicum - Work Experience II - Advanced Practice and Self-Reflection
  • This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable “real world” experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum “package” that outlines the expectations of both the student and the host that need to be met to have a successful outcome. In this second practicum of the program, the objectives of the work experience should focus on advanced practice topics and specialized medical offices and other health care settings (e.g. clinics, specialist’s office).

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  • MED390 - Advanced Practice Term Projects
  • After completion of all other courses in this program, along with the two practicum-work experiences, students are provided time to attend a post-study conference (touchback session for the advanced practice practicum). Two additional projects are completed and presented: Medical practice assessment and Office procedures manual – generalist and advanced practice sections – in an electronic format (hard copy optional).

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  • MED370 - Mental Health Care
  • This course helps a student increase their knowledge of mental health issues and their confidence in working with patients with mental health problems.

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  • MED360 - Child and Youth Mental Health
  • This course addresses how family physician practices identify, assess, manage and treat children and adolescents with mental health disorders. Students will identify how practitioners improve collaboration and knowledge with patients, families, pediatricians, mental health services, psychiatrists, and non-government agencies.

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  • MED320 - Chronic Disease Management
  • In collaboration with specialists and community healthcare providers, the GP and medical office assistant contributes to the care of patients suffering with life-limiting and chronic illnesses. This course will prepare the student to utilize a chronic disease management (CDM) system, understand a system of shared care, and learn ways to help patients and their families in end of life care.

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  • MED260 - Clinical Procedures II
  • In this advanced course, students are building on what they have learned in Clinical Procedures I, with more knowledge in specialiszd areas.

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  • MED240 - Medical Transcription II
  • This advanced course is intended to enhance a student’s role as a transcriptionist in the medical field using their foundation work completed in Medical Transcription I and additional practice outside of classroom hours. The emphasis of this module continues to be speed and accuracy, as well as identifying areas a student needs to improve specifically based on their work experience (prior to study and after the first practicum). This course also reinforces their understanding of various medical documentation and the student should now be able to utilize transcription equipment and software while achieving perfection in their formatting, spelling, and use of grammar.

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  • MED230 - Medical Billing II
  • New billing guidelines are introduced to meet the needs and demands on Full Service Family Practitioners throughout Canada. Newer models of primary care are leading family physicians to meet their ever- changing patient’s health care needs as as well as address their own financial and professional satisfaction.

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  • MED220 - Medical Office Efficiencies
  • Advanced access offers a new way of scheduling patient appointments so patients can be seen in a more timely way, including the same day. Topics include key indicators of advanced access; scheduling models; contingency plans; patient education; time management; scheduling strategies to support improved access; practice efficiencies; and office efficiencies.

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  • MED210 - Advanced Practice Patient Management
  • This course introduces students to new areas of practice management where the role of a medical office assistant is essential in assisting a general practitoner (GP).

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  • MED201 - Medical Language III
  • This course continues from Medical Language II, with the same delivery format and further areas of specialisation in medical terminology.

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  • MED199 - MOA Practicum
  • This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.

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  • CESE - Career and Employment Strategies
  • This course looks at the planning, preparation, execution, and follow-up stages of an interview.

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  • MED190 - MOA Seminars
  • This course provides time for students to be introduced to various guest speakers from the medical profession, as well as visit relevant healthcare offices and facilities, in order to prepare for their practice education portion and their career as a Medical Office Assistant.

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  • MED160 - Clinical Procedures I
  • Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices.

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  • MED150 - Electronic Health Records
  • Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of healthcare. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. B.C. is participating in a ten year plan led by the Federal Government's Canada Health Infoway to create a safer and more efficient healthcare system by creating electronic health records (EHRs). In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations, electronic orders and results, workflow examples, and billing codes.

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  • MED140 - Medical Transcription I
  • Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents. With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports.

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  • MED130 - Medical Billing I
  • All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to the medical billing procedures in accordance with the BC Medical Services Plan (MSP) requirements and create medical billing data using the BC Medical Association Guide to Fees and ICD-9 Diagnostic Codes. WorkSafe BC, the Insurance Corporation of BC (ICBC), and medical legal billing requirements are also discussed. Students also learn to perform medical billing data entry and preparation of billing statements using the Regent Smart series application, as well as understanding the transmission and receipt of data from the BC MSP office in Victoria. In the second section of this course, students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing, including MSP, ICBC, WorkSafe BC, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, and transmit claims. Course time is also dedicated to tutorials to learn the MSP system.

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  • MED120 - Medical Office Procedures
  • This course presents complete and accurate coverage of the basic skills needed to perform effectively as a medical office assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration. From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the ‘general’ section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.

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  • MED110 - Health Care Communication and Interpersonal Skills
  • This course is specially designed for the new healthcare professional. In any business or interpersonal contact, an impression of a person forms in the first 10 to 15 seconds, so it is crucial to the success of that relationship. The importance of the ‘customer’, and of customer relations, to business success is examined in this course, including through case studies and role playing. Students learn relevant techniques in human behavior and how they may be applied to improve customer (patient) relations in the medical office. Learning basic communication skills, especially related to the medical field, will assist the student in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity will add another dimension in how to deal with patients and provide safer healthcare delivery in the medical office.

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  • MED102 - Medical Language II
  • This course continues from Medical Language I, with the same delivery format and further areas of specialization in medical terminology.

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  • MED101 - Medical Language I
  • Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.

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  • MSEX - Microsoft Excel
  • This course covers Microsoft Excel. This course will present the Microsoft Excel application interface, tools and features. You will learn about the fundamentals of spreadsheets, working with data, formatting cells, working with ranges of data and cells as well as applying functions and formulas to manipulate the data in the rows and columns of a spreadsheet. In addition, you will learn how to present tabular data in a variety of different chart formats.

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  • MSWX - Microsoft Word
  • This course covers Microsoft Word. You will learn about the fundamentals of word processing, document, and paragraph and character formatting, working with templates, lists and tables. This course will provide you hands-on practical activities that allow you to learn the concepts by practicing them on a regular basis.

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  • SSSE - Student Success Strategies
  • This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.