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Dental Receptionist - Radiography Specialization

The Dental Receptionist – Radiography Specialization program has been designed to provide students with the skills and resources necessary to be successfully employed in the health care field. The program is designed to prepare students for an exciting and challenging career as a dental receptionist.

Students will gain knowledge in dental terminology, billing procedures, appointment management, insurance company protocols, and telephone and communication skills. They will also receive hands-on training in dental software applications and deal with patients’ charts in a clinical setting.


The program includes a 4-week phase for theoretical and practical training in dental radiography.


Admission Requirements
  • High school graduation or equivalent, or mature student status.
  • Pass college’s admissions test.
  • Immunization report (form provided by college).
  • Criminal record check (in accordance with the Criminal Records Review Act).



Program Courses

BC-ORIENT - School and Program Orientation
This session welcomes you to the college, introduces you to your fellow classmates, faculty, and staff, reviews the policies and procedures related to your studies, and prepares the student for their learning experience.
BC-ITC - Introduction to Technology
This course provides information and training for using the college's learning management system, online library resources and electronic textbooks, and an introduction to the tablet technology and Microsoft Office 365 software suite. Throughout the college's programs, students utilize technology (electronic books, online library, tablet/computers), use e-mail to communicate with instructors and submit assignments, internet for research and class activities, and use MS Office software to prepare letters and resumes, reports/assignments, and presentations. Multiple resources are provided during this course for students to read and practise their skills including courses in MS Word and MS Excel.
BC-PRD - Academic Success Strategies
The purpose of this course is to optimize learning through equipping students with effective study techniques. This course also provides an introduction to personality styles that will be encountered in the workplace and allows students to practise appropriate and productive interaction between the various styles. Emphasis is placed on the types of communication that work best with each style in order to achieve a good working relationship and to manage and resolve conflicts that arise. Students are also introduced to strategies for setting personal goals, managing time, and managing the stress that results from study or work and builds on positive group dynamics and setting expectations for student success. Students will work with teams and clients in a variety of settings. Theory, practical exercises, and activities in this course attribute to these types of settings.
MSW2 - Microsoft Word
This course introduces the students to word processing with Microsoft Word 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft Office 2013 where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Finally the course will explore the collaboration features of Word 2013 that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing and the use of SkyDrive.
MSE4 - Microsoft Excel
Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with datasets and tables.
MAA110 - Health Care Communication & Interpersonal Skills
This course is specially designed for the new healthcare professional. In any business or interpersonal contact, an impression of a person forms in the first 10 to 15 seconds, so it is crucial to the success of that relationship. The importance of the ‘customer’ and of customer relations, to business success is examined in this course, including through case studies and role playing. Students learn relevant techniques in human behaviour and how they may be applied to improve customer (patient) relations in the medical office. Learning basic communication skills, especially related to the medical field, will assist the student in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity will add another dimension in how to deal with patients and provide safer healthcare delivery in the medical office.
MEP4 - Medical Emergency Processes
This course provides students with the knowledge and skills that are required to recognize and prevent medical and dental emergencies within a pharmacy/medical/dental office. It will prepare students to assist the physician/dentist/pharmacist in administering immediate care for the client in the medical office environment. Students also participate in CPR-first aid training. Lectures, reading assignments, and laboratory projects will provide a basic understanding of medical emergencies and the role of the office assistant in assisting with the administration of care used in the office. This information permits the student to interpret and relay information and to communicate to the health care team and emergency workers. Subjects include: typical medical emergencies and roles of individuals in emergencies.
DSF101 - Dental Sciences Foundations
This course introduces the students to dentistry and the dental team. In this course, students will learn prefixes and suffixes used in the formation of medical and dental words while building a medical-dental vocabulary. Students will learn detailed anatomy of the head and examine the normal development of the oral cavity and teeth. Topics include: tooth morphology, general anatomy of the tooth and periodontium, eruption schedules (primary and permanent), types of occlusion, anatomy of the head, numbering systems, preventive dentistry, and oral health.
DR104 - Dental Reception Procedures
This course presents complete and accurate coverage of the basic skills needed to perform effectively as a dental receptionist and will provide students with the knowledge and skills related to dental reception procedures. Topics will include the daily routines and tasks of an office, telephone, developing client communication skills and the basic steps in filing. Students will practise appointment management, and establish continuing care systems. This course will also teach students various formatting styles to written communication, inventory systems, and time management. Other topics include becoming familiar with dental specialties and become acquainted with types of drugs commonly prescribed in a dental office.
DR114 - Dental Insurance
Following dental reception and office procedures training, this course expands into an overview of dental insurance. The course provides students with the knowledge and skills related to the use of provincial dental fee guides and claims terminology. Topics will include dental benefits and identifying parties affected by dental benefits. This course will also teach students how to perform all tasks associated with preparing dental claim forms. This will include paper claim forms and pre-determinations. The course introduces the student to common dental benefits, benefit limitations, exclusions, coordination of benefits and determining order of liability. Other topics will include assignment of benefits, copayments, calculating copayments and explanation of benefits.
DR124 - Charting and Records Management
Students begin this course with an introduction to ethics and protecting the privacy of dental clients. This course provides students with the knowledge and skills to maintain patient records. Topics will include patient registration, health history forms, records retention and records transfer. Students will learn symbols and abbreviations used in clinical charts and practise entering existing conditions and recording treatment procedures on a clinical chart.
DR134 - Financial Systems
This course will teach students how to perform all tasks associated with basic office bookkeeping. Students will learn financial systems used in a dental office including accounts receivable and accounts payable. The course also covers establishing financial arrangements, payrolls basics, petty cash, debit and credit transactions, daily banking and bank reconciliation. Other topics include marketing the dental practice.
DSM4 - Dental Software Management
Students are introduced to dental software packages commonly used in offices and facilities. The software functions include patient registration, appointment booking, billing, reconciliations, and records management. The course also describes the various reports used in dental office bookkeeping in a computerized system. Topics in this course also include: dental software applications,setting up and adjusting appointments,insurance billing/pre-determinations, reconciliation of accounts at day-end; month- and year-end processing, correcting billing errors, office reporting: providers work; A/R; patient lists; and labels.
RD1E - Dental Radiography Theory
This course prepares students to take and process intra-oral and extra-oral dental radiographs according to Safety Code 30 standards. The students are introduced to the basic physics and principles of radiography; safety precautions and operation of a dental x-ray unit. Instruction is provided on exposing dental radiographs using paralleling and bisecting angle techniques, recognizing radiographic errors and solving problems, and client education/management. This course covers the theoretical aspects of radiography, preliminary interpretations of radiographs, and the hazards and safety involving radiation. Emphasis is placed on the safe and effective use of x-rays in the dental practice.
RD2E - Dental Radiography Practical
Prerequisite: RD1E – Dental Radiography Theory. The purpose of this course is to allow students to apply the theory of dental radiography in the previous course into practice and develop an understanding of the basic principles of clinical dental radiography. All of the subject matter is reinforced while learning to operate dental x-ray units. Current radiographic techniques will be covered with emphasis on safety and the effective use of x-rays. Case studies and practical applications will be used to apply to the practice of a dental radiographer and integrate with other dental topics.
PD-SFA-CPRC - Standard First Aid with CPR-C and AED
This two-day course suited for the general public and workplace and meets first aid requirements for Canada Labour Code Standard First Aid, and Licenced Child and Adult Care Facilities. This course is suited for police, first responders, lifeguards, ski patrollers, caring citizens and families with children.
EHSI - Environmental Health, Safety, and Infection Control
This course will provide students with knowledge of the practices for infection control in dentistry. This course will cover terminology as it relates to the study of disease transmission and infection control and safety, chain of infection, methods of prevention and control of transmission of microorganisms, principles and techniques of disinfection and sterilization and processing of dental instruments, safety and workplace management of hazardous wastes. Emphasis on how to adapt federal, provincial and CDI clinic infection control and safety guidelines and recommendations will also be discussed. The course will also provide didactic background as prerequisite knowledge for Dental Radiography building on the principles of infection control and safety. In the office setting, students learn about a selection of disinfectants and sterilizers to understand the importance of infection control in clinical practice and communication with the client. Exercises and training in the Workplace Hazardous Materials Information System (WHMIS) is presented in this course, a certification test.
Canadian law requires that any person exposed to hazardous materials in the workplace must be trained in the Workplace Hazardous Materials Information System (WHMIS). This course has been developed to meet and exceed the Canadian Occupational Health and Safety Regulations. WHMIS 2015 training includes the new Globally Harmonized System of Classification and Labelling for chemicals (GHS), as well as WHMIS legislation introduced in 1988.
DR195 - Dental Reception Practicum
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
CES4 - Career and Employment Strategies
In addition to learning career-oriented skills, students at CDI College also learn how to prepare themselves for successfully acquiring a job in their chosen profession. This course will assist students in planning, preparation, and job search execution. Students will prepare personal marketing collateral and will practice a variety of interviewing techniques.
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