- Medical Emergency – First Aid Procedures
This course provides students with the knowledge and skills that are required to recognize and prevent medical and dental emergencies within a medical/dental office. It will prepare students to assist the physician/dentist in administering immediate care for the client in the medical office environment. Students also participate in CPR and First Aid training.
Lectures, reading assignments, and laboratory projects will provide a basic understanding of medical emergencies and the role of the office assistant in assisting with the administration of care used in the office. This information permits the student to interpret and relay information and to communicate to the health care team and emergency workers.
Note: This one-week course may extend beyond 20 hours due to First Aid and WHMIS training on specific days, which may be being full-day hours.
- Health Care Communication & Interpersonal Skills
This course is specially designed for the new healthcare professional. In any business or interpersonal contact, an impression of a person forms in the first 10 to 15 seconds, so it is crucial to the success of that relationship. The importance of the ‘customer’ and of customer relations, to business success is examined in this course, including through case studies and role playing. Students learn relevant techniques in human behaviour and how they may be applied to improve customer (patient) relations in the medical office.
Learning basic communication skills, especially related to the medical field, will assist the student in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity will add another dimension in how to deal with patients and provide safer healthcare delivery in the medical office.
- Medical Language I: Foundations
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations.
Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
- Environmental Health, Safety, and Inspection Control
This course introduces students to the proper handling of hazardous chemicals, employee safety, and waste management. Emphasis is placed on the applications of this knowledge through the use of case scenarios. The course also provides students with the requisite knowledge to practice effective infection control procedures in the dental environment and to prevent cross-contamination. Students learn to deal with the arrival of new chemicals and the removal of waste chemicals as well as those used in the radiology aspect of dentistry.
In the office setting, students learn about a selection of disinfectants and sterilizers to understand the importance of infection control in clinical practice and communication with the client. Exercises and training in the Workplace Hazardous Materials Information System (WHMIS) is presented in this course, concluding with online practice and a certification test in MEC4 – Medical Emergency and First Aid Procedures.
- Dental Software Management and Transcription
Students are introduced to dental software packages commonly used in offices and facilities. The software functions include patient registration, appointment booking, billing, reconciliations, records management, and prescription preparation. The course also describes the various reports used in dental office bookkeeping in a computerized system.
Students begin this course with an introduction to dental transcription and document preparation. Students learn various types of reports utilized in dental facilities. Transcription also includes reinforcement of proper grammar and sentence structure; letter styles, punctuation, spelling, and use of a dictionary; dental terminology definitions; and use of transcription equipment and/or software.
- Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.
- Dental Insurance, Charting, and Records Management
Prerequisite: DRP4 - Dental Reception Procedures
Following dental reception and office procedures training, this course expands into the specific duties in most dental offices. The course provides students with the knowledge and skills related to dental reception procedures/skills. Topics will include the organization and management of patient records, dental charting, appointment control, dental claims, and financial procedures.
Students will also learn to perform all tasks associated with office bookkeeping and payroll as it relates to a dental office. This includes month-end, year-end, and source deduction remittance. The course also covers bank reconciliations and balancing ledgers. Other topics include marketing the dental practice, dental specialities, and special practices.
- Dental Reception Practicum
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience.
Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
- Dental Reception Procedures
This course will provide students with the knowledge and skills related to dental reception procedures. Topics will include the organization and management of patient records, appointment control, and financial procedures. Students will practice the various procedures including reception procedures, maintenance of clinical records, working with dental insurance forms, appointment control, using the dental fee guide, writing business letters and inventory control.
This course will also teach students how to perform all tasks associated with office bookkeeping and payroll. This will include month-end, year-end and source deduction remittance. The course also covers bank reconciliation and ledger balancing for year-end functions. Other topics include marketing the dental practice, dental specialities, and special practices; record-keeping and paper flow; basic double-entry bookkeeping; accounts receivables and payables; payroll calculations including remittance to Receiver General, T4 slips, and employment records; petty cash; and bank deposits.
This course gives the student an introduction to the fundamentals of keyboarding. This course will help the students reinforce their English language skills and develop their ability to key and compose information, develop the proper keyboarding techniques and skills, The gradual pace of this course will help the students develop both speed and accuracy while applying the proper keyboarding techniques and position. Students will also develop their proofreading techniques, and improve their word processing techniques in a windows environment.
- Microsoft Excel
Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally students will learn to handle large volumes of data with datasets and tables.
- Microsoft Word
This course introduces the students to word processing with Microsoft Word. Relying heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates footnotes and endnotes and mail merges. Students will explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.
- Oral Facial Sciences
Prerequisite: MAA101 – Medical Language I: Foundations. The prerequisite course teaches an understanding of medical language and an overview of the human body and its functions. In this course, students will learn detailed anatomy of the head neck and will examine the normal development of the oral cavity and teeth.
- Dental Radiography Theory
This course prepares students to take and process intra-oral and extra-oral dental radiographs according to Safety Code 30 standards. The students are introduced to the basic physics and principles of radiography; safety precautions and operation of a dental x-ray unit. Instruction is provided on exposing dental radiographs using paralleling and bisecting angle techniques, recognizing radiographic errors and solving problems, and client education/management.
This course covers the theoretical aspects of radiography, preliminary interpretations of radiographs, and the hazards and safety involving radiation. Emphasis is placed on the safe and effective use of x-rays in the dental practice.
- Dental Radiography Practical
Prerequisite: RD1E – Dental Radiography Theory. The purpose of this course is to allow students to apply the theory of dental radiography in the previous course into practice and develop an understanding of the basic principles of clinical dental radiography. All of the subject matter is reinforced while learning to operate dental x-ray units.
Current radiographic techniques will be covered with emphasis on safety and the effective use of x-rays. Case studies and practical applications will be used to apply to the practice of a dental radiographer and integrate with other dental topics.
- Career and Employment Strategies
In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies, role-playing, take-home assignments and discussion. Students will learn relevant theories of human behaviour and how they may be applied to resolve conflicts and improve customer relations.