- Therapeutic Recreation Program Facilitation
This course will explore the importance of using recreation and leisure activity as therapy and the role of the rehabilitation assistant in the implementation and facilitation of therapeutic recreation services. Students will develop the ability to implement a variety of individual and group techniques, utilize a variety of assistive devices and techniques, apply therapeutic recreation content and services, and apply activity and task analysis in the delivery of therapeutic service. Students will examine the potential benefits in a variety of recreational activities.
With the use of wholesaler tour and charter brochures, the student will examine how travel products are marketed and sold to meet the needs of today’s traveller.
- Professional Skills
This course is designed to equip students with interpersonal skills identified by employers as essential for success in the professional world. Using a variety of instructional methods including case studies, group exercises, and discussion, students learn and practice key communication skills.
This program includes a practicum placement component consisting of work at a job site. The practicum work experience is a mandatory diploma requirement and the business organization does not pay for the services of the student during the practicum.
- Career and Employment Strategies
In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies, role-playing, take-home assignments and discussion. Students will learn relevant theories of human behaviour and how they may be applied to resolve conflicts and improve customer relations.
Using the VIASINC simulated software program, students will convert skills learned in the Apollo course to SABRE format.
VIASINC is a simulated software program combining lessons and an Emulator to transform the student’s computer into a close approximation of a live computer reservation system. VIASINC is used to access information and to create industry-standard passenger name records.
- Tariffs and Ticketing
Costing and creating itineraries best suited to client needs, along with the completion and processing of airline documents, are the focus of this course.
- Selling Cruises
Selling fundamentals are taught in conjunction with the overall cruising experience.
- Travel Components
The many components of the travel industry are brought together to complete the total travel product for all types of clients, following established legal guidelines.
- Selling Skills
This course is designed to provide practice in using the essential sales skills required to effectively assist customers in a travel agency environment. Using a variety of instructional methods which include role plays, case studies, group exercises, and discussion, students will practice the customer service and communication skills required for success in today's business environment.
- Travel Agency Operations
This course concentrates on the daily operations within a travel agency with a focus on automated accounting and an overview of the Internet.
- Introduction to Computers
This course is a broad-based introduction to using a personal computer. It teaches the fundamentals of an operating system and the most popular application software including word processing, spreadsheets, and presentations. You will also learn about the Internet, Web browsers, electronic mail and antivirus software. The course is based on the Windows 7 operating system, Microsoft office 2013 and a variety of popular software programs for the Internet-related and security-related applications
- Student Success Strategies
This course will introduce students to skills and concepts that will help them achieve personal, academic, and career success.